Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Martinez

Barberton

Summary

Customer Service Representative with 5+ years of experience in high-volume call centers, delivering bilingual (English/Spanish) support and consistently resolving customer inquiries with efficiency and professionalism. Strong communication skills, proven leadership abilities, and advanced proficiency in Microsoft Office and Windows. Known for maintaining excellent customer satisfaction and supporting team performance in fast-paced environments.

Overview

5
5
years of professional experience
2015
2015
years of post-secondary education

Work History

Customer Service Representative

Concentrix
San Pedro Sula
11.2019 - 01.2021
  • Delivered exceptional customer support in a fast-paced call center environment.
  • Resolved customer concerns, processed requests, and maintained high satisfaction scores.
  • Demonstrated strong communication and problem-solving abilities.

Customer Service Representative

Alorica
02.2018 - 10.2019
  • Managed inbound and outbound calls while addressing customer needs efficiently.
  • Supported team goals and contributed to improved customer experience metrics.
  • Worked daily with call management systems and collaboration tools.

Sales Representative

Allied Global
San Pedro Sula
01.2016 - 01.2018
  • Managed client accounts and provided product information to drive conversions.
  • Built rapport with customers and exceeded sales performance targets.
  • Strengthened communication, persuasion, and customer-focused skills.

Education

Bachelor's Degree - Industrial Management & Business Intelligence

UNITEC
San Pedro Sula

Instituto Evangelico Bethel
La Ceiba, Atlántida

Skills

  • Customer Service
  • Call Center Experience
  • Bilingual: English & Spanish
  • Customer Support & Inquiry Handling
  • Strong Communication
  • Phone call management
  • Leadership
  • Microsoft Office
  • Windows OS
  • Phone Call Management

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Customer Service Representative

Concentrix
11.2019 - 01.2021

Customer Service Representative

Alorica
02.2018 - 10.2019

Sales Representative

Allied Global
01.2016 - 01.2018

Bachelor's Degree - Industrial Management & Business Intelligence

UNITEC

Instituto Evangelico Bethel
Leticia Martinez