Leticia Martinez
Brownsville,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Dollar General
Brownsville, Tx
03.2025 - 09.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management and stock replenishment processes.
- Trained new employees on store policies and customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored sales floor for organization, cleanliness, and product placement.
- Participated in visual merchandising to enhance product displays effectively.
- Collaborated with team members to maintain a positive work environment.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Store Manager
Cricket Wireless
Brownsville, Tx
05.2007 - 04.2019
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management and stock replenishment processes.
- Trained new employees on store policies and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Organized weekly meetings with department heads to review progress on key objectives.
Retail Sales Associate
Alltel Communications
Brownsville, Tx
10.2002 - 02.2007
- Assisted customers with product selections and inquiries in a fast-paced environment.
- Maintained organized merchandise displays and ensured stock levels met customer demand.
- Processed transactions accurately using point-of-sale systems and cash registers.
Education
Simon Rivera High School
Brownsville , TxSkills
- Inventory management
- Staff scheduling
- Visual merchandising
- Customer service
- Cash handling
- Team leadership
- Employee training
- Performance monitoring
- Problem solving
- Store organization
- Employee scheduling
- Business development and planning
Timeline
Assistant Store Manager
Dollar General
03.2025 - 09.2025
Assistant Store Manager
Cricket Wireless
05.2007 - 04.2019
Retail Sales Associate
Alltel Communications
10.2002 - 02.2007
Simon Rivera High School