Leticia Matheis
Yonkers,NY
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
14
14
years of professional experience
Work History
Personal Secretary/Paralegal Assistant
Fitzgerald Law Firm, P.C.
02.2018 - 01.2020
- Interviewed clients to obtain information relevant to cases.
- Contacted clients to schedule appointments and discuss progress of cases.
- Enhanced executive productivity by efficiently managing schedules and appointments for CEO of the law firm.
- Served as gatekeeper for incoming requests, prioritizing tasks according to urgency or importance level.
- Prepared comprehensive meeting agendas to facilitate efficient discussions and decision making with client and lawyers.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Administrative Assistant & Collector
Dependable Credit Corp.
10.2013 - 10.2017
- Processed credit applications.
- Ran credit reports.
- Generated contracts for vehicle loans using their system.
- Close accounts that had been paid off.
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
- Facilitated smooth office operations by maintaining supplies inventory levels and ordering as needed.
Administrative Assistant & Collector
Dependable Credit Corp.
10.2013 - 10.2017
- Processed credit applications.
- Ran credit reports.
- Generated contracts for vehicle loans using their system.
- Close accounts that had been paid off.
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
Administrative Assistant /Salesperson
De Leon Mich Auto Repair & Sales, Inc.
07.2006 - 10.2013
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Generated advertising brochure for vendor use.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
- Contacted New York Motor Vehicle Department to determine status of pending titles.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Handled incoming mail, bills and invoices and completed appropriate actions for business owner.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06.2006
Skills
- Multitasking
- Bilingual in Spanish
- Organizational Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Able to prioritize workload to meet goals and deadlines
References
References are available on request
Timeline
Personal Secretary/Paralegal Assistant
Fitzgerald Law Firm, P.C.
02.2018 - 01.2020
Administrative Assistant & Collector
Dependable Credit Corp.
10.2013 - 10.2017
Administrative Assistant & Collector
Dependable Credit Corp.
10.2013 - 10.2017
Administrative Assistant /Salesperson
De Leon Mich Auto Repair & Sales, Inc.
07.2006 - 10.2013
High School Diploma -
Lincoln High School
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