Leticia Mclaughlin
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Bartender
Beaver Dam
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Texas Roadhouse
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server Trainer
Humo Woodfire Oven Kitchen
09.2022 - 01.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Education
High School Diploma -
El Dorado High School
El Paso, TX06-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Beaver Dam
09.2024 - Current
Server
Texas Roadhouse
01.2023 - 06.2023
Server Trainer
Humo Woodfire Oven Kitchen
09.2022 - 01.2023
High School Diploma -
El Dorado High School
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