Leticia Medrano
San Antonio,TX
Summary
Dedicated Medical Office Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
OptumRx
09.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted member in obtaining PA transferring rx reviewing medicare deductible information and assisting pharmacy with overrides and rejected claims.
Medical Assistant
M.D Anderson
05.2019 - 09.2023
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Texas Digestive Disease Consultants
08.2017 - 05.2019
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Medical Assistant
Greater Houston cancer clinic
02.2015 - 07.2016
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
Education
Medical Assistant Certificate -
Northwest Educational Center
Houston, TX06.2015
Skills
- Professional Bedside Manner
- Multi-line Telephone System Operation
- Appointment Scheduling
- Complaint Handling
- Customer Focus
- Call center experience
- Active Listening
- Customer Service
Certification
- CPR
spanish
Speak fluent spanish
Languages
Spanish
Limited Working
Timeline
CSR
OptumRx
09.2023 - Current
Medical Assistant
M.D Anderson
05.2019 - 09.2023
Medical Receptionist
Texas Digestive Disease Consultants
08.2017 - 05.2019
Medical Assistant
Greater Houston cancer clinic
02.2015 - 07.2016
Medical Assistant Certificate -
Northwest Educational Center