Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Meneghetti

Whitman,MA

Summary

Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Manager

MaidPro Bridgewater
East Bridgewater, MA
09.2022 - 12.2024
  • Implemented quality control measures to uphold company standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created and managed budgets for the company.
  • Monitored staff performance and addressed issues.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Conducted performance reviews for team members.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cashier

Crepes and Shakes
Braintree, MA
07.2019 - 03.2020
  • Operated a cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing customer cash, credit, debit, and voucher program payments.
  • Satisfied customers by topping off drinks, and anticipating condiments, napkins, and other needs.
  • Learned the roles of other departments to provide coverage and keep the store operational.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Received payments for products, and issued receipts.

Restaurant Hostess

Alexander's Family Restaurant
Brockton, MA
11.2017 - 08.2019
  • Cleared tables to maintain a high turnover rate, and minimize wait times.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Carried food, dishes, trays, or silverware from kitchens, or supply departments, to serving counters.
  • Verified adequate supplies, such as linens and trays, and restocked low items.
  • Cleared, cleaned, and sanitized booths, chair cushions, and tables.
  • Maintained the table setting by removing courses as completed, and replenishing utensils.
  • Served water, coffee, and soft drinks, and offered refills to promote excellent customer service.
  • Answered questions from guests, and retrieved desired items to maximize satisfaction.
  • Collected dishes and utensils at a moment's notice, maintaining customer satisfaction and dining room cleanliness.
  • Worked with front-of-house management to promote consistent workflows, keeping the restaurant running smoothly during busy periods.

Tutor

Abington High School
Abington, MA
10.2018 - 05.2019
  • Taught youth study habits and learning tips.
  • Read class materials and topics to prepare for tutoring sessions.
  • Reinforced information to guide students in English, Spanish, Science, and Social Studies lessons.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Offered assistance in English, Spanish, Science, and Social Studies twice a week at the Abington High School library, through an after-school study program.
  • Quizzed students on learning materials and used special techniques to help with subject matter recall.

Education

High School -

Abington High School
Abington, MA

Associates Degree -

Massasoit Community College
Brockton, MA

Skills

  • Customer service and support
  • Sales & Marketing
  • Revenue management
  • Expense tracking
  • Documentation and reporting
  • Decision-making
  • Fluent in English and Portuguese
  • Proficiency in computer work

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Elementary

Timeline

Manager

MaidPro Bridgewater
09.2022 - 12.2024

Cashier

Crepes and Shakes
07.2019 - 03.2020

Tutor

Abington High School
10.2018 - 05.2019

Restaurant Hostess

Alexander's Family Restaurant
11.2017 - 08.2019

High School -

Abington High School

Associates Degree -

Massasoit Community College

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Leticia Meneghetti