Leticia Mexia

• Supervised daily activities and ensured children's safety and well-being.
• Organized engaging educational games and activities to promote learning.
• Prepared nutritious meals and snacks in compliance with dietary guidelines.
• Maintained a clean, safe, and stimulating environment for children.
• Provided a safe, nurturing and stimulating environment for children to learn and grow.
• Cared for children of various ages and assisted with feeding, dressing and daily activities.
• Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
• Assisted children in development of social, communication and problem-solving skills.
• Organized age-appropriate activities such as games, arts and crafts and outdoor play.
• Maintained daily records of activities, behaviors, meals, and naps.
• Used positive reinforcement and behavior modeling to instill discipline in children.

• Provided fashion advice to customers based on current trends and personal style.
• Maintained a high level of customer service while ensuring customer satisfaction.
• Processed payments for purchased items using cash registers or other payment systems.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Satisfied customers with quick, accurate service under tight deadlines.
• Listened to customer needs to identify and recommend best products and services.
• Greeted customers and answered product or service questions.
• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
• Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
• Organized clothing racks, shelves, and displays in the store according to size, color, and style.
• Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
• Completed pickup and shopping orders for customers within local area.
• Maximized hourly rate by organizing shopping trips and planning efficient routes.
• Assisted customers with inquiries and resolved issues promptly.
• Handled customer complaints using effective communication and problem-solving skills.
• Processed orders and returns efficiently following company procedures.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Provided individualized instruction and support to students with behavioral challenges in a school setting.
• Developed and implemented behavior intervention plans for students based on their individual needs.
• Monitored student progress and maintained data records of behavior observations.
• Facilitated group interventions to teach social skills, problem solving strategies and conflict resolution tactics.
• Created visuals and schedules to reinforce daily routines and expectations for students.
• Provided feedback to teachers regarding classroom management strategies and best practices.
• Attended meetings with parents, teachers and other professionals to discuss student progress.
• Participated in professional development activities related to special education laws, regulations, policies and procedures.
• Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
• Directed emergency response in crisis situations to diffuse tensions and prevent violence.
• Completed continuous assessments and documented updates to care to maintain current records.
• Assisted students in effectively navigating social and academic environments by building repertoire of skills.
• Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
• Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
• Redirected students using Positive Behavior Support (PBS).
• Provide services in home, school, and community to children with autism and other developmental disabilities.
• Help reduce the frequency, duration, and intensity of maladaptive behaviors while increasing the probability of appropriate behaviors.
• Train and counsel parents on how to handle inappropriate and unwanted behaviors to help their children.
• Work on Adaptive skills
• Apply behavior therapy to Autistic children on a weekly basis.
• Program also focuses on increasing involvement and inclusion in the community by incorporating after school activities such as dance, sports, arts and crafts, going to the mall, restaurants and other public places.
• Documenting all programs and behavioral and applying it in clients folder.
• Rewarding positive behaviors with reinforcements.
• Providing ongoing assessments of progress.
• Telehealth
• Regular zoom meetings

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.

Managed cash, credit, and debit transactions with 100% accuracy resulting in accurate till balances at the end of each shift.

• Assisted in maintaining a clean and organized dining area.
• Operating the cash register, scanner, scale or the restaurant's computer system.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
• Resolve customer complaints, guide them, and provide relevant information
• Assisted customers with inquiries and resolved issues promptly.
• Handled customer complaints using effective communication and problem-solving skills.
• Processed orders and returns efficiently following company procedures.
• Trained new staff on company policies and customer service techniques.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.