A dependable, dedicated and career conscious professional. Ability to work as a team with all levels of employees and customers. Works well independently to handle assignments. Quick learner with good computer abilities.
Overview
16
16
years of professional experience
Work History
Bilingual Customer Service Representative
Oasis Marketing Solutions
12.2023 - 05.2024
Inbound calls and Outbound calls for customers from Jackson Hewitt (Tax Services)
Helping customers with questions regarding their refund, problems with the IRS or the State
Assisted customers with Spanish-language inquiries in a timely and professional manner.
When making the Outbound calls was to offer an appointment and offer discounts for the tax return
Also help with the CHAT Dept
Communicated with management when customer issues escalated and worked to find resolutions.
Met all call quality standards and daily quotas for first-call resolution.
Appointment Setter/remote Position
SMARTER SWIPE
12.2022 - 09.2023
Search for business's owners to offer the Clover machine to take payments, help with the menu and save money
Utilized CRM system to track and manage leads, keeping appointments organized.
Set appointments with salespeople and potential customers.
Answered phone calls and answered questions from potential customers.
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Order Processing Rep./remote Position
SPECSTONES, INC.
01.2022 - 12.2022
Quickly responded to and resolved the complaints of customers dealing with service and item issues
Independently handled problems such as incomplete orders to help customers get their items on-time
Processed payments, documented transactions and prepared paperwork to complete the orders
Helped team complete assignments to meet goals
Completed assigned tasks with little or no supervision
Verified the accuracy of the customer's information and their order details to prevent errors and delays
Responded to customer questions via telephone and written correspondence regarding orders and shipments.
Bilingual Admin. Assistant/collector
TOWN &COUNTRY MOTORS
01.2019 - 10.2021
Responsible for A/P, A/R., Payroll, work orders, collections, phones
Answered incoming calls and directed messages to correct party
Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership
Prepared miscellaneous letters, memorandums and emails
Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work
Photocopied, faxed and scanned office correspondence
Also Credit Report, all the paperwork to get the titles and plates for the vehicles
Assisted coworkers and staff members with special tasks on daily basis.
Collections /(call Center)
AEROTECK
02.2018 - 01.2019
Inbound & Outbound calls for collections, working with the dialer, Posting payments
Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries
Verified customer information prior to addressing account issues to support system security
Processed and mailed forms and notices to customers per account alerts
Negotiated and diffused tense situations with challenging customers to maintain relationships
Documented all aspects of customer interactions into call center systems
Addressed and resolved customer complaints and account issues or escalated to management
Bilingual Customer Service
OFFICE TEAM
04.2015 - 01.2018
Placed outbound calls to follow up with services, orders speaking customers and resolve issues
Reviewed customers' claims and documentation to assess validity of claims and determine eligibility for different solutions
Provided superior customer service for this Commercial Janitorial Cleaning Company
Receiving new orders for services from customers, helping to get new Sub-Contractors from all over United States
Updated customer accounts with current personal and purchasing information
Remained calm, composed and polite to deescalate aggressive customer behavior
Processed orders and coordinated delivery schedules to meet customer needs
Bilingual Administrative Assistant
CITROFRUT
12.2013 - 01.2015
Answered incoming calls and directed messages to correct party
Greeted visitors upon arrival and directed guests to appropriate departments
Prepared miscellaneous letters, memorandums and emails
Photocopied, faxed and scanned office correspondence
Responsible for A/P, Payroll and Purchase Orders
Tracked, received and reconciled material orders
Documented payments and expenses to keep financial records current
Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
Collections
AFCOT FINANCE
06.2008 - 12.2013
Prepared and mailed letters to collect on outstanding customer balances
Conducted skip tracing to locate individuals responsible for outstanding balances
Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts
Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
Worked with outside collection agencies to resolve long-term non-payment issues
Set up payment plans to help customers bring accounts current
Posted payments and adjusted balances to reflect new values
Updated clients' accounts with payment details, resolving collections issues
Negotiated settlements and payment agreements with customers
Inside Sales Representative /Bilingual Customer Service Representative at Visionaire LightingInside Sales Representative /Bilingual Customer Service Representative at Visionaire Lighting