Leticia Miranda
Salt Lake City,Utah
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Manager
Granger Medical Clinic- Urgent Care
08.2020 - Current
- Oversee daily operations to ensure efficient patient flow and service delivery.
- Collaborate with healthcare providers to streamline communication and improve patient outcomes.
- Coordinate staff scheduling to optimize resource allocation and workforce efficiency.
- Manage inventory systems, ensuring availability of medical supplies and equipment.
- Lead regular team meetings to discuss performance goals and address operational challenges.
- Facilitate communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Key Accounts Executive
LabCorp
11.2017 - 01.2020
- Managed key accounts, ensuring timely delivery of services and client satisfaction.
- Analyzed account performance metrics to identify opportunities for improvement and increased profitability.
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
- Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.
- Built and maintained strong client relationships to drive business growth.
Sales Account Manager
PAML
04.2015 - 11.2017
- Managed key account relationships, ensuring exceptional service and support to drive client satisfaction.
- Developed and maintained relationships with key clients to drive account growth.
- Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
Phlebotomy Supervisor
PAML
01.2013 - 07.2015
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Developed training programs for new staff, enhancing skills and improving team performance.
- Streamlined specimen collection processes, reducing turnaround time and increasing efficiency.
- Conducted regular audits of procedures to ensure adherence to regulatory guidelines and best practices.
Lead Phlebotomy Technician
PAML
04.2011 - 01.2013
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored junior technicians on venipuncture techniques and patient interaction best practices.
- Implemented workflow improvements to enhance sample collection efficiency and reduce wait times.
- Coordinated with laboratory staff to ensure timely processing of specimens for diagnostic testing.
Medical Assistant Supervisor
Rocky Mountain Care Clinic
09.2002 - 11.2010
- Assisted healthcare providers with patient examinations and procedures.
- Performed routine laboratory tests, ensuring accuracy in results and reporting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Trained new medical assistants on office protocols and patient interaction techniques.
- Developed streamlined processes for inventory management of medical supplies and equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Generals -
Salt Lake Community College
Salt Lake City, UTSkills
- Practice management
- Clinical staff management
- Training and mentoring
- Employee recruitment and hiring
- Staff scheduling
- Clinical improvement initiatives
- HIPAA guidelines
- Medical clinical procedures
- Immunizations
- Patient safety
Certification
- Medical Translator, English/Spanish - 2020
- Phlebotomy - 2012
- Medical Terminology - 2007
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Practice Manager
Granger Medical Clinic- Urgent Care
08.2020 - Current
Key Accounts Executive
LabCorp
11.2017 - 01.2020
Sales Account Manager
PAML
04.2015 - 11.2017
Phlebotomy Supervisor
PAML
01.2013 - 07.2015
Lead Phlebotomy Technician
PAML
04.2011 - 01.2013
Medical Assistant Supervisor
Rocky Mountain Care Clinic
09.2002 - 11.2010
Generals -
Salt Lake Community College
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