Leticia Moraes

• Project Coordination & Scheduling: Develop and maintain detailed project schedules for renovation and remodeling projects, ensuring milestones and deadlines are met. Coordinate with contractors, subcontractors, and internal teams to ensure smooth project flow.
• Staff Management & Training: Lead and manage construction teams, providing guidance, training, and performance evaluations. Foster a culture of safety, quality, and efficiency, ensuring staff are equipped with the necessary skills for successful project completion.
• Vendor & Supplier Management: Oversee relationships with vendors, suppliers, and subcontractors to ensure timely delivery of materials and services. Negotiate contracts, manage performance, and address any issues that arise to minimize delays.
• Permit Process & Compliance: Ensure all necessary permits are obtained and compliant with local regulations before work begins. Coordinate with municipal agencies to handle zoning and building codes, ensuring that all required permits are in place.
• City Inspections & Regulatory Coordination: Schedule and manage city inspections, ensuring that all work meets regulatory standards and safety codes. Address any discrepancies or issues raised during inspections and work with local authorities for timely resolution.
• Problem-Solving & Conflict Resolution: Identify challenges or delays in renovation and remodeling projects and develop strategic solutions to keep projects on track. Proactively address conflicts among stakeholders and work to resolve them efficiently and professionally.
• Budget Oversight & Cost Control: Monitor project budgets, track expenses, and ensure financial objectives are met. Identify cost-saving opportunities without compromising quality or safety.
• Quality Control & Renovation Standards: Oversee quality control processes for renovation and remodeling projects, ensuring that all work meets industry standards and client expectations. Implement rigorous inspections at each phase of the project, from demolition to final finishes, to ensure high-quality results

• Proactively identify and address issues related to pool maintenance, repairs, or customer concerns. Implement effective solutions to resolve service-related challenges and minimize customer disruption.
• Ensure all pool services, repairs, and installations meet company quality standards, local regulations, and safety guidelines. Perform quality control checks on completed work and provide feedback for improvement.
• Oversee operational budgets, manage expenses, and track costs associated with pool service operations. Identify areas for cost reduction without compromising service quality or customer satisfaction.
• Enforce strict safety protocols for pool maintenance and service teams, . Provide ongoing safety training and ensure safe work practices on-site.
• Continuously evaluate and improve operational processes to increase productivity, reduce waste, and enhance service delivery. Implement tools and systems to track service performance and team efficiency.

• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
• Analyze and optimize operational workflows to increase efficiency, reduce waste, and improve the overall effectiveness of solar system installations. Identify and implement process improvements to streamline operations and enhance service delivery.

• Special Visit Coordination: Manage and oversee high-profile visits, including those from royal family members, politicians, and renowned artists. Ensure all aspects of the visit are meticulously planned, including security, logistics, and accommodations, to ensure a seamless experience for distinguished guests.
• Security & Protocol Management: Coordinate with security teams to ensure the safety and security of all visitors, especially high-profile guests. Ensure that all necessary security measures are in place, including clearance processes, secure transportation, and crowd management, while adhering to established protocols.
• Logistical Coordination: Organize all logistical aspects of visits, including scheduling, transportation, accommodations, and any special requirements. Work closely with relevant stakeholders to ensure all needs are met and any changes or adjustments are addressed promptly.
• School & College Tour Coordination: Coordinate and manage educational tours for schools and colleges, ensuring smooth scheduling, guiding, and educational content delivery.
• Team Collaboration & Staff Supervision: Lead and direct staff members involved in visits, ensuring they are well-prepared and trained to handle the specific needs of high-profile guests or educational groups. Ensure that all staff follow protocols and provide exceptional service.
• Communication & Relationship Management: Serve as the primary point of contact for all external partners, including government representatives, event planners, and educational institutions. Foster strong relationships with key stakeholders to enhance the experience for visitors and maintain a positive reputation.

Event Planning & Coordination: Lead the planning, coordination, and execution of a variety of events at the Botanical garden of Rio de Janeiro, including charity events, book releases, exhibitions, and environmental-focused gatherings. Ensure seamless event flow from concept to completion, providing exceptional experiences for all attendees.
Vendor & Supplier Management: Manage relationships with external vendors, suppliers, and service providers, ensuring timely delivery of materials and services. Negotiate contracts, manage event logistics, and address any issues or concerns to guarantee the smooth execution of events.
Compliance with heritage property protected by the Brazilian government Requirements: Ensure that all events adhere to the specific guidelines and requirements of the heritage property protected by the Brazilian government including venue regulations, environmental considerations, and security protocols. Coordinate with relevant authorities to obtain necessary permits and approvals.
Event Promotion & Marketing: Collaborate with marketing teams to promote events and drive attendance, utilizing social media, email campaigns, and partnerships with local organizations. Develop event-specific promotional materials to raise awareness and engage target audiences.
On-Site Event Management: Oversee all on-site activities during events, including setup, guest registration, coordination with staff, and troubleshooting any issues. Ensure the venue is prepared, organized, and that all event activities are executed as planned.
Guest & Stakeholder Relations: Provide exceptional customer service by maintaining strong relationships with event guests, partners, sponsors, and stakeholders. Ensure all inquiries are addressed promptly and professionally to ensure a positive experience for all involved.
Logistics & Resource Management: Manage event logistics, including venue setup, catering, transportation, and any special equipment or accommodations required. Ensure all resources are allocated efficiently to meet the specific needs of each event.
Environmental & Sustainability Focus: Incorporate environmental best practices into event planning and execution, ensuring events align with Jardim Botânico's mission to promote sustainability and environmental awareness. Work with vendors and partners to reduce waste and minimize the ecological impact of events.
Post-Event Evaluation & Reporting: Conduct post-event assessments to evaluate the success of events, gather feedback, and identify areas for improvement. Provide detailed reports to stakeholders, summarizing event outcomes, guest feedback, and any lessons learned for future planning.

• Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
• Increased staff performance and engagement via motivational leadership.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Scheduled staff shifts to meet business demands and coordinate adequate coverage.