LETICIA MORENO

• Utilized proper equipment and body mechanics to protect patient, self and others from injury during transfers.
• Demonstrated flexibility in adapting to any changes in patient needs or facility requirements, ensuring consistent high-quality care delivery.
• Contributed to a positive work environment by maintaining a professional attitude and promoting teamwork among colleagues across various departments.
• Educated patients and their families on proper home-based wound care practices to promote faster healing rate.

• Daily routine care, grooming, checking vital signs, wound care and transporting patients, assist nurses, prep rooms.

• Wound Care, Detail Oriented, Phlebotomy, Payment Collection, Optician, Type 60 per min
• Created, updated, and organized [Software] databases to handle customer and their data
• Dealt with all customer service issues courteously and in accordance with company policies
• Provided outstanding care to all patients and their families
• Covid Testing PCR & Rapid Test

• Was in charge of general office duties, which included keeping track of medical records
• Gathered histories, vitals, and current complaints through patient interviews
• Gathered information about the client's medical history, including medications, symptoms, and allergies
• Scheduled new and existing patients' appointments
• Did clerical work like word processing, data entry, phone answering, and filing
• Assisted physicians with patient follow-up
• Checked medical insurance and gathered co-pays
• Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
• Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
• Was in charge of orienting and training new employees on proper procedures and policies
• Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and [Action]
• Greeted patients and inquired about their well-being since their last visit
• Directed patients to examination rooms and arranged for transportation as needed
• Got referrals and made them for future patients.

• Assisted customers by answering questions, responding to inquiries, and handling phone requests
• Analyzed accurate and current customer account data with Manuel form processing and digital information updates
• Quickly investigate and resolve customers complaints and inquiries
• Evaluated callers accounts in order to identify service needs and resolve problems.