Leticia Moreno
Lakewood,CA
Summary
Proven Dispatcher and business owner with a track record of enhancing operational efficiency and fostering strong customer relationships. Excelled in dispatch coordination and decision-making at A&D Transport, LLC, improving route planning and driver communication. Skilled in Microsoft Office and customer service, adept at multitasking and driving business growth through strategic planning and effective team management. Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
18
18
years of professional experience
Work History
Dispatcher
A&D Transport, LLC
06.2020 - Current
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
R Sanchez Trucking, LLC
07.2018 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Owner
Arnold's Trucking, Inc.
06.2006 - 03.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Medical Assistant
Cabrillo Lane
Cerritos, CA09-1998
No Degree - Word Processing Specialist
Webster Career College
Bellflower, CA06-1990
High School Diploma -
Artesia High School
Lakewood, CA06-1987
Skills
- Data Entry
- Customer Relations
- Dispatch Coordination
- Route Planning
- Driver communication
- Improving operations
- Customer Service
- Decision-Making
- Organizational Skills
- Microsoft Office
- Paperwork Processing
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
A&D Transport, LLC
06.2020 - Current
Dispatcher
R Sanchez Trucking, LLC
07.2018 - Current
Owner
Arnold's Trucking, Inc.
06.2006 - 03.2018
No Degree - Medical Assistant
Cabrillo Lane
No Degree - Word Processing Specialist
Webster Career College
High School Diploma -
Artesia High School
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