Summary
Overview
Work History
Education
Skills
Accomplishments
CUSTOMER SERVICE OF THE YEAR WITH VITAS
Timeline
Generic

Leticia munoz

Fort Worth, TX

Summary

Dynamic administrative professional with proven expertise at Vitas Hospice and Health Care, excelling in organization and time management. Adept at enhancing office efficiency through streamlined scheduling and effective communication. Recognized for exceptional customer relations and meticulous data entry, contributing to a positive workplace environment and improved client satisfaction.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Motivated [Job Title] offering valuable contributions in all facets of administrative activities derived from diverse, [Number]-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Rceptionist

Waterd Indapendant Senior Living
04.2023 - Current
  • Managed front desk operations, ensuring seamless visitor experience and efficient appointment scheduling.
  • Coordinated communication between departments, enhancing workflow and information sharing.
  • Trained new staff on office procedures and customer service protocols, fostering a collaborative environment.
  • Maintained accurate records of visitors and appointments using electronic management systems.
  • Handled multi-line phone system, prioritizing calls to ensure timely responses to inquiries.
  • Developed filing systems for documents, improving retrieval speed and organizational efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Secretary

Vitas Hospice and Health Care
08.2000 - 08.2015
  • Managed complex scheduling for executive leadership, ensuring efficient use of time and resources.
  • Coordinated office communications, facilitating seamless information flow among departments.
  • Streamlined document management processes, enhancing retrieval speed and accuracy.
  • Developed training materials for new staff, improving onboarding efficiency and consistency.
  • Oversaw inventory management of office supplies, reducing waste and ensuring availability.
  • Led team meetings to address operational challenges and improve workflow efficiency.
  • Mentored junior administrative staff, fostering professional development and skill enhancement.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Improved office workflow by redesigning document submission process.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.

Secretary? Reeptionist

Lois Livens Law Office
01.1995 - 01.2005
  • Managed scheduling and coordination of appointments for attorneys and clients.
  • Facilitated communication between clients and legal professionals, ensuring timely responses.
  • Maintained accurate filing systems for legal documents and case files.
  • Prepared legal correspondence and documentation with attention to detail.
  • Assisted in the preparation of trial materials, enhancing overall efficiency.
  • Oversaw office supplies inventory, optimizing resource management practices.
  • Streamlined workflow processes to improve office productivity and client satisfaction.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Education

TIMBLE TECH
Fort Worth, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Office administration
  • Mail handling
  • Multi-line telephone operation

Accomplishments

  • Assisted management with the training of [Number] new staff members.
  • Accomplished COSTOMER SERVICE OF THE YEEAR through VITAS.
  • Recognized by customers and [Job Title] for expedient and effective service.
  • Earned "CUSTOMER SERVICE OF THE YEAR" in 2002.

CUSTOMER SERVICE OF THE YEAR WITH VITAS

WORKD IN THE OFFICE AS A RECEPTIONIST FOR ABOUT THE FIRST 6 MONTHS. AND WAS AWARDED A RYSTALPLAQUE FOR CUSTOMER SERVICEE OF THE YEAR.

HERE AT THE WATERFORD I GAINED THE POSITION AS LEAAD ON THE WEEKENDS. EXCITING 

Timeline

Rceptionist

Waterd Indapendant Senior Living
04.2023 - Current

Secretary

Vitas Hospice and Health Care
08.2000 - 08.2015

Secretary? Reeptionist

Lois Livens Law Office
01.1995 - 01.2005

TIMBLE TECH
Leticia munoz