Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Leticia Nevarez

Aurora,CO

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Store Manager

Sams Club
Lone Tree, CO
04.2015 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed over 50 customers calls per day.

Store Manager

Sally's Beauty Supply
City of Los Angeles, CA
01.2003 - 02.2013
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Developed new store location from ground up by hiring and training efficient team.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Increase sales volume by 10%

Education

High School Diploma -

Jefferson High School, Los Angeles, California
1319 East 41st Street
06.1989

State Board License - License Cosmetologist

Cynthia`s Beauty Academy
4130 Gage Ave Bell, CA 90201
05.1992

Skills

  • Recruiting and Hiring
  • Store Merchandising
  • Customer Service
  • Employee Training
  • Department Oversight
  • Cash Management
  • Pricing Strategies
  • Employee Terminations
  • Delegating Work
  • Work Planning and Prioritization
  • Bank and Safe Deposits
  • Positive and Friendly
  • Sales Promotion
  • Money Handling
  • Knowledge of Candidates
  • POS Terminal Operations

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Sams Club
04.2015 - Current

Store Manager

Sally's Beauty Supply
01.2003 - 02.2013

High School Diploma -

Jefferson High School, Los Angeles, California

State Board License - License Cosmetologist

Cynthia`s Beauty Academy
Leticia Nevarez