Leticia Obeng
Fairburn,GA
Summary
Experienced Program/ Project Manager skilled in managing functional operations and projects related to National Health Services.
Enthusiastic, confident, reliable, and highly organized professional individual with vast experience of managing technically complex and multiple projects within Secondary and Primary Health care setting and non- clinical project.
Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization.
Talented professional considered knowledgeable leader and dedicated problem solver. Bringing over 10yrs years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
16
16
years of professional experience
Work History
Transformation Programme Manager
National Health Services(NHS)
05.2021 - Current
- Managing and leading on End of Life Care Programme, Long-term Condition Programme such as Diabetes, Weight Loss, Blood Pressure etc
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Project Manager, PMO
National Health Service(NHS)
01.2021 - 09.2022
- Managing and leading National Tobacco Cessation Programe
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Project Manager, PMO
National Health Services(NHS)
01.2019 - 12.2021
- Leading, transforming and set up tele- dermatolgy service from the scratch
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager, PMO
National Healthcare Service (NHS)
03.2017 - 12.2018
- Programe managing all smaller contracts within primary care services
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
Quality Assurance Analyst
National Health Services (NHS)
10.2013 - 03.2017
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows. By improving quality of service by 85% within a year
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Participated in requirements and used case reviews.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Wrote and maintained detailed internal documentation on developed systems.
Service Delivery Manager
St George Hospital
10.2010 - 10.2013
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Coordinated new hire recruitment, training and development.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
Senior Medical Secretary
National Health Service (NHS)
07.2007 - 10.2010
- Maintained current and accurate medical records for patients.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Education
PMP - Project Management
PMP
Atlanta, GA12.2023
Agile Project Management - Project Management
AXELOS
UNITED KINGDOM 05.2023
Managing Successful Programs(MSP) - Project Management
AXELOS
UNITED KINGDOM 04.2022
Prince2 - Project Management
AXELOS
United Kingdom04.2017
High School Diploma -
Havering College
London UNITED Kingdom 06.2008
Master of Arts - Education
Cape Coast University
Ghana 06.1998
Skills
- Resource Allocation
- Agile Projects
- Managing multiple projects (Programs)
- Interpersonal Skills
- Risk Management
- Multi-Operations Management
- Negotiation and Conflict Resolution
- Organizational Performance
- Change Management
- Program Development and Management
- Customer Experience Control
- Data Collection
- Time Management
- Verbal and Written Communication
- Program Reviews
- Managing Program Activities
- Monitoring and Evaluation (M&E)
- Forecasting and Performance
- Statistical Programming
- Administration and Reporting
- Triage Meetings
- Effective Negotiations
- Business Systems
- Policy and Procedure Improvement
- Conflict Resolution
- Recruitment and Hiring
- Program Leadership
- Budgeting and Resource Management
- Employee Scheduling
- Requirements Writing and Documentation
- Team Meetings
- Event Planning
- Public Speaking
- Performance Monitoring
- Team Training
- Business Analysis
- Attention to Detail
- MS Office Applications
- Performance Tracking and Evaluations
- Quality Assurance Evaluation
- Critical Thinking
Timeline
Transformation Programme Manager
National Health Services(NHS)
05.2021 - Current
Project Manager, PMO
National Health Service(NHS)
01.2021 - 09.2022
Project Manager, PMO
National Health Services(NHS)
01.2019 - 12.2021
Project Manager, PMO
National Healthcare Service (NHS)
03.2017 - 12.2018
Quality Assurance Analyst
National Health Services (NHS)
10.2013 - 03.2017
Service Delivery Manager
St George Hospital
10.2010 - 10.2013
Senior Medical Secretary
National Health Service (NHS)
07.2007 - 10.2010
PMP - Project Management
PMP
Agile Project Management - Project Management
AXELOS
Managing Successful Programs(MSP) - Project Management
AXELOS
Prince2 - Project Management
AXELOS
High School Diploma -
Havering College
Master of Arts - Education
Cape Coast University
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