Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Olayo

Santa Fe,NM

Summary

Dynamic retail professional with expertise in customer engagement and team leadership. I have a proven track record in enhancing store operations and achieving sales targets through strategic visual merchandising and honest salesmanship. Skilled in problem-solving and fostering client relationships, often resulting in increased positive feedback and loyal, returning clients.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Peruvian Connection
Santa Fe, NM
03.2023 - Current
  • Assists in daily store operations, ensuring smooth workflow and customer satisfaction.
  • Provided training to new staff on store policies and procedures for effective performance.
  • Collaborated with team members to maintain high standards of store cleanliness and organization.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Participated in sales promotions, assisting in the execution of marketing strategies to boost foot traffic.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, using the white glove treatment, increasing repeat in-store visits and phone orders.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided consistent client outreach through social media; personalized email, direct messaging and phone calls to notify of special promotions and keep record of client requests through a "Wishlist".

Fulfillment Specialist

Target
11.2021 - 02.2023
  • Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
  • Ensured accurate and timely fulfillment of online orders, including picking, prepping, packing, and shipping products.
  • Assisted in training new staff on operational procedures, enhancing team performance and adherence to protocols.

Bakery Clerk

Albertsons
06.2018 - 03.2020
  • Assisted customers with product selection and provided knowledgeable recommendations on bakery items.
  • Maintained cleanliness and organization of bakery display cases, enhancing overall store presentation.
  • Operated baking equipment efficiently, ensuring adherence to safety protocols and quality standards.
  • Prepared a variety of baked goods, following recipes to ensure consistency in taste and appearance.
  • Trained new employees on bakery procedures and best practices, fostering a collaborative work environment.

Accounting Intern

CHRISTUS St. Vincent
01.2018 - 06.2018
  • Assisted Financial Services Division in reviewing invoices and verifying in system if payment has been received.
  • Overall administrative tasks such as scanning, filing of journal entries, etc.

Education

Associate Of Arts - Business Administration

Santa Fe Community College
Santa Fe, NM
2021

Skills

  • Problem-solving
  • Customer service and engagement
  • Interpersonal communication
  • Inventory control
  • Time management
  • Team building and leadership
  • Staff supervision
  • Hiring and training
  • Upselling and cross selling
  • Visual Merchandising

Timeline

Assistant Store Manager

Peruvian Connection
03.2023 - Current

Fulfillment Specialist

Target
11.2021 - 02.2023

Bakery Clerk

Albertsons
06.2018 - 03.2020

Accounting Intern

CHRISTUS St. Vincent
01.2018 - 06.2018

Associate Of Arts - Business Administration

Santa Fe Community College