Leticia Oliveira
Customer Service
North Andover,MA
Summary
Knowledgeable and dedicated customer service with extensive experience in Panera Bread industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Panera Bread Co
North Andover, MA
12.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
B.GOOD
North Andover, MA
03.2021 - 12.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
North Andover High School
North Andover, MA 07.2019 - 07.2023
Skills
Self-direction
Timeline
Customer Service Associate
Panera Bread Co
12.2021 - Current
Customer Service Associate
B.GOOD
03.2021 - 12.2021
High School Diploma -
North Andover High School
07.2019 - 07.2023
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