LETICIA ORTIZ
Deming,NM
Summary
Highly experienced professional with background providing direct care services to individuals with intellectual and developmental disabilities. Strengths include excellent communication skills, strong organizational skills, and a compassionate, patient demeanor. Talented at monitoring and addressing the needs of individuals for safety, comfort and well-being. Commitment to providing quality care through skillful and professional delivery of services.
Overview
10
10
years of professional experience
Work History
Receptionists
Mimbres Valley Medical Group
Deming, NM
01.2024 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Direct support
An Open Door
Deming, NM
10.2023 - 01.2024
- Maintained confidentiality at all times ensuring privacy rights are respected.
- Organized recreational activities to foster physical health and emotional well-being of individuals served.
- Maintained accurate records of services provided and reported any changes or concerns to supervisor.
Front Desk Receptionist
Deming Animal clinic
Deming, NM
04.2022 - 10.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Assisted with completion of forms or sign-in procedures.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Documented and distributed messages to support timely communications.
Dispatcher
Luna county dispatcher
Deming, NM
05.2023 - 07.2023
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Assigned loads to drivers based on designated routes and driver location.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Monitored routes and locations to verify timely services and accurate information.
Sales Associate
Walmart
Deming, NM
06.2020 - 04.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Front Desk Receptionist
Southwest pediatric care
Deming, NM
01.2015 - 05.2017
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
Education
High School Diploma - undefined
Deming high school
Deming, NM05.2015
Skills
- Knowledge of State Regulations
- Behavior Redirection
- Compassionate Client Care
- Personal Care Assistance
LANGUAGES
Spanish Fluent
Timeline
Receptionists
Mimbres Valley Medical Group
01.2024 - 04.2025
Direct support
An Open Door
10.2023 - 01.2024
Dispatcher
Luna county dispatcher
05.2023 - 07.2023
Front Desk Receptionist
Deming Animal clinic
04.2022 - 10.2023
Sales Associate
Walmart
06.2020 - 04.2022
Front Desk Receptionist
Southwest pediatric care
01.2015 - 05.2017
High School Diploma - undefined
Deming high school