Leticia Payan
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Service Specialist II
Arizona DES - Division of Developmental Disabilities
- As a Human Service Specialist II, this position was responsible for various complex duties such as, but not limited to; researching, planning, scheduling and organizing a variety of case management activities
- I pay close attention to detail, apply common sense judgment and smart decision-making to better protect and serve the children, families and/or developmentally disabled individual/s
- Ability to accurately identify the required and necessary services for each individual consumer thru regularly scheduled home visits, interviews, mediations, conversations, and my own observations
- I established ongoing working relationships with the different providers of services in the community
- Assessed services and results for our DDD clients by always staying mindful of maintaining open lines of communication, by returning phone calls in timely manner and making sure to supply the families we assist with updated literature regarding their therapies, services, appointments, program laws and their own rights as recipients
- Continued to monitor the progress of current and ongoing cases, consult and counsel consumers, parents, guardians and providers alike to secure that we are all on the best agreed plan for the client.
Security Guard
LIVENATION
01.2020 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
HCBS Coordinator
One Step Beyond, Inc
07.2019 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Human Service Specialist III
Arizona DES - Division of Developmental Disabilities
07.2012 - 09.2018
- As a Human Service Specialist III, this position required to be accountable for all the responsibilities of a Human Service Specialist II, in addition to those duties, as a Lead Worker in the Unit and carry more complex and high-profile cases
- As Lead Worker, I served as back-up to the Supervisor and carry out their tasks in their absence
- I assisted new and veteran team members, providing necessary training, and technical advice and with regards to development, implementation or monitoring of client Individual Support Plans
- Review of ISP’s developed by Support Coordinators to ensure client needs are met
- I assisted and reviewed Cur’s prior to deadline to then forward to the appropriate Supervisor for review
- Worked constantly on increasing my rapport and communication between agencies as well as with the families I served
- Conduct research and obtain accurate data from a variety of sources to better assist in our daily office practices
- Able to successfully multi task a variety of tasks, keep timely, and take on new projects as needed and completed other duties as assigned
- I attended monthly unit meetings, team building outings when requested; participate in mandatory and optional agency trainings
- Follow up with Supervisors and managers to obtain necessary approvals.
Education
High School Diploma -
Glendale High School
Glendale, AZ05.1991
Skills
- Client Retention Strategies
- Clerical Support
- Professional telephone demeanor
- Live chat support
- Customer Service
- Client Relations
- Documentation
Certification
- Level One Fingerprint Clearance Card
- Article 9
- CPR/First Aid
- AZ Guard Card
References
- Gracie Hernandez, Livenation, 602-509-6255
- Tiffany Zelez, One Step Beyond, Inc., 480-479-9724
- Jennie Hager, PrideStaff Goodyear, 702-622-1240
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Guard
LIVENATION
01.2020 - Current
HCBS Coordinator
One Step Beyond, Inc
07.2019 - Current
Human Service Specialist III
Arizona DES - Division of Developmental Disabilities
07.2012 - 09.2018
Human Service Specialist II
Arizona DES - Division of Developmental Disabilities
High School Diploma -
Glendale High School
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