Hiking
Leticia Pena
Program Manager
Youngtown,AZ
Summary
Focused Program Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Excels through mentoring, training and empowering team to excel in performance. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Program Manager
Operation Homefront
Phoenix, AZ
10.2019 - 11.2021
- Developed and initiated projects, managed costs and monitored performance of 5 programs serving military families in AZ, NM and NV.
- Maintained and established relationships with donors, vendors, volunteers, and media outlets to deliver programs.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Transportation Supervisor
United States Army
Phoenix, AZ
09.2009 - 09.2021
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Researched affordable transportation methods and performed safety audits on equipment.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Oversaw transportation of missions expanding 200+ military personnel daily by coordinating personnel and developing efficient routes and workload schedules.
- Planned and established transportation routes, work schedules and operator assignments.
Caregiver, Special Needs
Barnes Family Services
Chandler, AZ
07.2008 - 08.2009
- Provided safe mobility support to 20 clients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
Loan Opener
American Home Mortgage
Phoenix, AZ
09.2006 - 06.2008
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Closely monitored performance of current portfolio of 3 brokers on specialty loans and made changes to achieve performance targets.
Education
Bachelor of Arts - Business Administration And Management
Grand Canyon University
Phoenix, AZ 01.2020 - 12.2024
High School Diploma -
Gilbert High School
Gilbert, AZ 08.2002 - 05.2004
Skills
Advanced problem solving
Accomplishments
- Increased program recognition on local television networks
- Presented with the Armed Forces Service Medal and Humanitarian Service Medal for participation in COVID-19 operations.
- Supervised team of 12 staff members with 200 + Soldiers
Certification
AZ Real Estate License
Interests
Singing
Volunteering
Timeline
Certified Fingerprint Clearance Card, Arizona
05-2022
AZ Real Estate License
05-2021
Certified Secret Security Clearance, Department of Defense
08-2020
Bachelor of Arts - Business Administration And Management
Grand Canyon University
01.2020 - 12.2024
Program Manager
Operation Homefront
10.2019 - 11.2021
Transportation Supervisor
United States Army
09.2009 - 09.2021
Caregiver, Special Needs
Barnes Family Services
07.2008 - 08.2009
Loan Opener
American Home Mortgage
09.2006 - 06.2008
High School Diploma -
Gilbert High School
08.2002 - 05.2004
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