Leticia Perry
El Campo,TX
Summary
Dependable professional with attention to detail and a proactive mindset. Tech-savvy and quick learning with technical know-how willing to take on challenging roles. Conscientious, hardworking, and excels at multitasking in fast-paced diverse environments.
Overview
24
24
years of professional experience
Work History
Sr. Compliance Analyst
DIRECTV
Houston, Texas
11.2020 - 09.2022
- Analyzed data to identify potential areas of compliance risk and recommend improvements.
- Collaborated with various departments within the organization to ensure all activities are conducted in compliance with applicable laws.
- Identified potential areas of non-compliance based on analysis of data collected from multiple sources.
Integrity Operations Manager
AT&T/DIRECTV
Houston, Texas
05.2018 - 11.2020
- Mitigated business risks by investigating complaints and determining appropriate action in accordance with company policies and procedures.
- Provided advice and counsel to management on labor relations matters such as contract interpretation, discipline, termination of employment, job postings, and union-management disputes.
- Coordinated training programs for managers on effective communication techniques when dealing with unionized employees.
Sales Manager
AT&T
Houston, TX
12.2008 - 05.2020
- Used change methodologies to increase sales and led projects for increased productivity.
- Supported sales team members to drive growth and development.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Sales Representative
Southwestern Bell Telephone
Houston, Texas
08.1998 - 12.2008
- Identified customer needs by asking questions and advising on best solutions.
- Recognized security risks to properly handle situations.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
Associate of Applied Science - Non-Licensed Operator Specialty
Wharton County Junior College
Wharton, TX05-2025
Certificate - Instrumentation & Control Specialty
Wharton County Junior College
Wharton, TX05-2025
High School Diploma -
El Campo High School
El Campo, TX05-1995
Skills
- Documentation skills
- Standard operating procedures
- Solving problems
- System analysis
- Quality control
- Environmental awareness
- Grievance handling
- Onboarding process
Languages
Spanish
Professional
Timeline
Sr. Compliance Analyst
DIRECTV
11.2020 - 09.2022
Integrity Operations Manager
AT&T/DIRECTV
05.2018 - 11.2020
Sales Manager
AT&T
12.2008 - 05.2020
Sales Representative
Southwestern Bell Telephone
08.1998 - 12.2008
Associate of Applied Science - Non-Licensed Operator Specialty
Wharton County Junior College
Certificate - Instrumentation & Control Specialty
Wharton County Junior College
High School Diploma -
El Campo High School
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