Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Ponce

Stockton,CA

Summary

Versatile and dynamic, adept at improving customer satisfaction and streamlining operations, as demonstrated at DoorDash. Excelled in roles requiring problem-solving and teamwork, notably enhancing efficiency and client relationships. Skilled in cash register operation and customer service, consistently meeting deadlines and exceeding performance standards.

Always ready and willing to help our customers as well as my fellow co-workers. I strongly believe that teamwork along with clear communication keeps a safe and productive enviroment.

Overview

9
9
years of professional experience

Work History

Family Caregiver

Daniel Burciago
06.2024 - Current
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans..
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips, safely and efficiently
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Scheduled daily and weekly care hours for client caseload.
  • Recorded status and duties completed in logbooks for management.

Dasher

DoorDash
05.2018 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Ensured order accuracy, double-checking items before leaving the pickup location.

Sales Associate/Cashier

Dollar General Market
01.2023 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Housekeeping Cleaner

Motel 6
02.2016 - 08.2018
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
  • Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Handled requests for extra linens, toiletries and other supplies.

Education

High School Diploma -

Edison Highschool
Stockton, CA
05-2003

Skills

  • Problem-solving skills
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Outgoing personality
  • Cash register operation
  • Money handling
  • Stocking and receiving
  • Meeting deadlines

Timeline

Family Caregiver

Daniel Burciago
06.2024 - Current

Sales Associate/Cashier

Dollar General Market
01.2023 - 11.2024

Dasher

DoorDash
05.2018 - Current

Housekeeping Cleaner

Motel 6
02.2016 - 08.2018

High School Diploma -

Edison Highschool

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Leticia Ponce