Leticia Ramirez
La Puente,CA
Summary
Seeking position as a Customer Service Representative Multi-talented special education instructional assistant with 3 years of experience directing students and assisting lead teachers. Expert at restating lesson information, tutoring, applying rules and working with struggling students. Team-minded when collaborating with teacher and implementing set lesson plans and classroom activities.
Overview
9
9
years of professional experience
Work History
Special Education Instructional Assistant
Rowland Unified School
Rowland Heights, CA
10.2023 - Current
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
- Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
- Enhanced student progress by implementing individualized education plans and adapting instructional strategies to meet diverse needs.
- Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
Coaching Staff Member
Boys N Girls Club San Gabriel
San Gabriel, CA
06.2022 - Current
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Collaborated with fellow coaches to design effective practice drills and game plans.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
- Established a positive team culture by promoting sportsmanship, teamwork, and dedication to personal growth.
Bilingual Instructional Aide
St Marthas Catholic Church
Valinda Ca
02.2022 - 09.2023
- Supported students'' language development through one-on-one tutoring and small group sessions.
- Fostered a sense of pride in each student''s linguistic abilities by celebrating their accomplishments regularly within the classroom setting.
- Adapted teaching approaches based on individual student needs, leading to improved learning outcomes.
- Worked individually or in small groups with students and reviewed classroom instruction, answered questions and helped with language development.
Customer Service Representative
Hot Topic Distribution Center, Internet Fulfillment
City of Industry, CA
09.2018 - 05.2020
- Assisted with orders, Picked orders, Packed them out
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
LKQ Pick Your Part
Anaheim, CA
09.2017 - 07.2018
- Answered 150+ international calls for part pricing and directions, Bought junk cars
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Resolved customer service issues with timely and professional resolutions.
- Provided excellent customer service, addressing concerns promptly and courteously.
Packer
Bagcraft
City of Industry, CA
01.2016 - 09.2017
- Quality control, Maintained safe and clean work environment, Organized merchandise
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
Retail Associate
Marshalls
City of Industry, CA
09.2015 - 02.2016
- Women's department associate, Maintained fitting room customers
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Education
Mt. San Antonio College
Walnut, CA07.2019
Skills
- Drivers License
- Reliable
- Customer service
- People skills
- Bilingual
- Call center
- Communication
- Motor Skills Development
- Adaptive Curriculum
Languages
Spanish
Professional Working
Timeline
Special Education Instructional Assistant
Rowland Unified School
10.2023 - Current
Coaching Staff Member
Boys N Girls Club San Gabriel
06.2022 - Current
Bilingual Instructional Aide
St Marthas Catholic Church
02.2022 - 09.2023
Customer Service Representative
Hot Topic Distribution Center, Internet Fulfillment
09.2018 - 05.2020
Customer Service
LKQ Pick Your Part
09.2017 - 07.2018
Packer
Bagcraft
01.2016 - 09.2017
Retail Associate
Marshalls
09.2015 - 02.2016
Mt. San Antonio College