Leticia Ramirez De Green
Henderson,NV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Wow Rewards
Westgate Las Vegas Resort & Casino
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ticket sales
- Customer service
- Front desk
Customer Service Representative
Ceasars Entertainment WSOP
05.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Money handling
Call Center Representative
Navient
01.2023 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assembler
Avantor
01.2022 - 12.2022
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
Assistant Housekeeping Supervisor
Crown Plaza Hotel
01.2021 - 12.2021
- Promoted a positive work environment by recognizing outstanding team member performance regularly.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Inventory Analyst
Encompass Chain Solutions
07.2018 - 07.2020
- Built comprehensive inventory systems to track current supply chain data.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
Primary School Fidel Ferrer
Dominican RepublicSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Bilingual (Spanish)
- Money handling
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Wow Rewards
Westgate Las Vegas Resort & Casino
09.2024 - Current
Customer Service Representative
Ceasars Entertainment WSOP
05.2024 - 07.2024
Call Center Representative
Navient
01.2023 - 02.2024
Assembler
Avantor
01.2022 - 12.2022
Assistant Housekeeping Supervisor
Crown Plaza Hotel
01.2021 - 12.2021
Inventory Analyst
Encompass Chain Solutions
07.2018 - 07.2020
Primary School Fidel Ferrer
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