Summary
Overview
Work History
Education
Skills
Timeline
Generic

LETICIA REYES

Mission,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining administrative processes at Credenda Inc. Skilled in database management and relationship building, I significantly improved document compliance and efficiency. Demonstrated ability to multitask and prioritize, ensuring smooth operations and positive client interactions.

Overview

24
24
years of professional experience

Work History

SECRETARY CLERK

CREDENDA INC
10.2009 - 08.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Phlebotomist Interhsip

Rio Grande City Community Action Council Of South
04.2009 - 05.2009
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

PHLEBOTOMIST INTERSHIP

ZAPATA COUNTY MEDICAL GROUP
02.2009 - 03.2009
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • As a certified phlebotomist i work closely with other during my intership hours in effort to perform duties and other assignments to the best of my acknowledge

SECRETARY CLERK

CREDENDA INC
06.2007 - 10.2008

OPERATED OFFICE MACHINES, SUCH AS PHOTOCOPIERS, FACSIMILE MACHINES, VOICE MAIL SYSTEMS AND PERSONAL COMPUTERS. ANSWERED TELEPHONES, DIRECT CALLS AND TAKE MESSAGES. COMMINUCATE WITH CUSTOMERS, EMPLOYEES, ANSWER CLIENTS QUESTIONS. MAINTAIN AND UPDATE FILING SYSTEM, INVENTORY, MAILING, DATABASE SYSTEMS MANUALLY OR USING A COMPUTER.FILE RECORDS OF OFFICE ACTIVITIES AND OTHER ASSIGNED DUTIES.

ELECTIONS SPECIALIST ASSISTANT

HIDALGO COUNTY ELECTIONS DEPARTMENT
09.2000 - 08.2005

EVALUATED INFORMATION ON APPLICATIONS TO VERIFY COMPLETENESS AND ACCURACY TO DETERMINE APPLICANTS RIGHT PRECINCT.

PERFORMED ADMINISTRATIVE TASKS, SUCH AS ANSWERING TELEPHONES CALLS, FILING DOCUMENTS AND MAINTAINING OFFICE SUPPLIES AND EQUIPMENT.

PERFORM THE NECESSARY CLERICAL TASKS INCLUDING THE PREPARATION OF ENVELOPES FOR MAIL OUTS AND VOTER REGISTRATION CERTIFICATES.

INTERPRET AND READ CITY AND COUNTY MAPS BOUNDARIES FOR PROPER PRECINCT LOCATIONS FOR VOTERS.

Education

No Degree - Phlebotomist Technician

South Texas College
McAllen, TX
03.2009

No Degree - Bookkeeper/Jr. Acct

South Texas Vo-Tech Institute
McAllen, TX
04.1984

High School Diploma -

Memorial High School
McAllen, TX
05.1983

Skills

  • Customer Satisfaction
  • Telephone Etiquette
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • File Maintenance
  • Relationship Building
  • Database Management
  • Research
  • Mail handling
  • Correspondence Writing
  • Multitasking Abilities

Timeline

SECRETARY CLERK

CREDENDA INC
10.2009 - 08.2024

Phlebotomist Interhsip

Rio Grande City Community Action Council Of South
04.2009 - 05.2009

PHLEBOTOMIST INTERSHIP

ZAPATA COUNTY MEDICAL GROUP
02.2009 - 03.2009

SECRETARY CLERK

CREDENDA INC
06.2007 - 10.2008

ELECTIONS SPECIALIST ASSISTANT

HIDALGO COUNTY ELECTIONS DEPARTMENT
09.2000 - 08.2005

No Degree - Phlebotomist Technician

South Texas College

No Degree - Bookkeeper/Jr. Acct

South Texas Vo-Tech Institute

High School Diploma -

Memorial High School
LETICIA REYES