Leticia Reyes
Houston,Texas
Summary
Dynamic sales professional with a proven track record at Cintas, excelling in customer resolution and team leadership. Adept at driving sales through exceptional service and problem-solving skills. Recognized for enhancing operational efficiency and mentoring staff, contributing to a high-performing team environment. Proficient in accounts payable/receivable management.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Cintas
Houston, Texas
01.2019 - Current
- Cataloging sales projection; improving the wat catalog sales are promoted, ordered, and billed.
- Promote a positive and energetic attitude in the operation of catalog by working with the service department.
- Maintain database and answer/route client inquiries.
- Assisted Manager in daily administrative functions.
Customer Service Representative Supervisor
Amigo Energy
Houston, Texas
01.2016 - 01.2019
- Interfaced with customers to identify needs, field questions, and facilitate ticket sales.
- Completed monetary transactions and resolved issues as needed.
- Coached and mentored new employees in customer-service processes and company policy.
- Work closely with other departments to promote sales contests, clarify information, and distribute reports.
Sales Representative Supervisor
Just Energy
Houston, Texas
01.2009 - 01.2016
- Worked directly with team of 14 Representatives.
- High Volume E-Commerce Customer Service Call Center, answering questions and problem solving.
- Taking and processing orders with speed and accuracy.
- Handling and balancing open accounts with existing Customer’s.
Education
GED -
George L. Sanchez
Houston, Texas01.1993
Skills
- Exceptional Customer Service Skills
- Sales/Problem-Solving
- Accounts Payable/Receivable
- Customer Resolution
- Team/Goal-Oriented
Timeline
Sales Assistant
Cintas
01.2019 - Current
Customer Service Representative Supervisor
Amigo Energy
01.2016 - 01.2019
Sales Representative Supervisor
Just Energy
01.2009 - 01.2016
GED -
George L. Sanchez