Leticia Reyna
Brownsville,TX
Summary
Proven leader with extensive experience at Home Depot, enhancing customer experiences and streamlining operational processes. Excelled in staff training and development, driving team performance, and fostering customer relationships. Demonstrated expertise in problem-solving and time management, achieving significant improvements in efficiency and productivity.
Overview
25
25
years of professional experience
Work History
Customer Experience Manager
The Home Depot
01.2022 - Current
- Oversees execution of store standards across the entire store, including customer service, department readiness, and operational process
- Manage all activities required to ensure a safe opening and closing process
- Teach, coach and train associates, 132 associates in store, on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time
- Communicate priorities, ensure daily tasks are completed and keep the store running smoothly
- Completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers
- Engaging with Pro Customers to sign up and to make sure their check out is done in a timely manner
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships
Department Supervisor
Home Depot
11.1999 - 12.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service
- Handled cash register, returns, and refunds
- Trained new employees on overall company and department-specific policies and procedures
- Managed team of employees, 10 associates in opening meetings, delegated tasks and held each employee accountable for completing assignments
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within company, increasing overall productivity and team performance
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members
Education
High School Diploma -
Homer Hanna High School
Brownsville, TX06.1995
Skills
- *Self-motivated
- *Excellent communication skills
- *Time Management
- *Problem-Solving
- *Team Leadership
- *Performance Evaluations
- *Complex Problem-Solving
- *Staff Training and Development
- *Staff Management
- *Customer Relationship
Languages
Spanish
English
Native or Bilingual
Timeline
Customer Experience Manager
The Home Depot
01.2022 - Current
Department Supervisor
Home Depot
11.1999 - 12.2021
High School Diploma -
Homer Hanna High School
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