Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
4c
Leticia Rice

Leticia Rice

Yorba Linda,CA

Summary

Dynamic leader with a proven track record, excelling in operations management and team building. Spearheaded initiatives that drove year-over-year business growth while enhancing member and employee engagement and satisfaction. Skilled in P&L management and problem resolution, fostering a culture of continuous improvement and collaboration.

Overview

29
29
years of professional experience

Work History

General Manager

Balboa Bay Club
06.2017 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with members, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Assistant General Manager

Newport Beach Country Club
09.2003 - 06.2017
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.

Director of Member Relations

Balboa Bay Club
03.1996 - 09.2003
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Responsible for full member events calendar featuring over 200 events a year
  • Responsible for increasing member engagement
  • Improved team morale and productivity by implementing comprehensive professional development program.

Education

Associate of Arts - General

Cypress College
Cypress, CA
06-1987

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Collaborative team member
  • P&L management
  • Labor cost controls
  • Exceptional interpersonal communication

Languages

Spanish
Full Professional
English
Native or Bilingual

Interests

  • Gardening
  • I enjoy helping others and giving back to the community
  • I participate in low-impact exercises to strengthen core muscles

Timeline

General Manager

Balboa Bay Club
06.2017 - 05.2025

Assistant General Manager

Newport Beach Country Club
09.2003 - 06.2017

Director of Member Relations

Balboa Bay Club
03.1996 - 09.2003

Associate of Arts - General

Cypress College

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