Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Rivera

Ogden,UT

Summary

Dedicated and hardworking individual who rapidly advanced from a caregiver with no prior experience to the position of Medtech. My passion for this job stems from the profound connection I have developed with the residents. Bringing immense joy and fulfillment, I am driven by the opportunity to make a positive impact on their lives. Reliable, responsible, and open to constructive feedback, I pride myself on being a team player.

Overview

22
22
years of professional experience

Work History

Medtech/caregiver

Chancellor Gardens
09.2022 - Current
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.

General Manager

Panda Express
08.2011 - 08.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Mc Donalds

Associate
05.2006 - 09.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cashier/ Order Taker

Crown Burgers
12.2002 - 11.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Adult Education
Ogden

Ogden High School
Ogden, UT

Skills

  • Patient interaction
  • Immunohistochemical testing
  • Maintaining equipment
  • Patient vital taking
  • Patient care documentation
  • Emergency medical response
  • Patient confidentiality
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Medtech/caregiver

Chancellor Gardens
09.2022 - Current

General Manager

Panda Express
08.2011 - 08.2022

Mc Donalds

Associate
05.2006 - 09.2009

Cashier/ Order Taker

Crown Burgers
12.2002 - 11.2008

Adult Education

Ogden High School

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Leticia Rivera