Leticia Rivera-Lopez
Lake Hopatcong,NJ
Summary
Dynamic Certified Medical Assistant with a proven track record at Zufall Health Center, enhancing patient safety and outcomes through meticulous infection control and diagnostic accuracy. Skilled in patient care and bilingual communication, I excel in fast-paced environments, demonstrating adaptability and compassion. Achieved significant improvements in patient education and follow-up care coordination, contributing to a more efficient and patient-focused healthcare experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Zufall Health Center
10.2015 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Human Resources Assistant
Toys"R"Us
01.2014 - 09.2015
- Organized new employee orientation schedules for new hires.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Participated in recruitment and selection process for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Managed confidential employee records, safeguarding personal and professional information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - RN
Eastern International College
Jersey City, NJ09-2024
Medical Assistant
Berkeley College
Dover,NJ 09-2015
Skills
- HIPAA compliance
- Patient care
- Specimens collection and processing
- Patient scheduling
- Vital sign monitoring
- Wound care
- Patient assessments
- Fluent in Spanish
- Adaptable
- Compassionate
- Immunization administration
- Medication administration
Affiliations
- National Student Nurses Association
- American Association of Medical Assistants
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Basic Life Support (BLS) - American Heart Association.
- Registered Nurse License (RN) - State Board of Nursing.
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Zufall Health Center
10.2015 - Current
Human Resources Assistant
Toys"R"Us
01.2014 - 09.2015
Associate of Science - RN
Eastern International College
Medical Assistant
Berkeley College
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