Summary
Overview
Work History
Education
Skills
Timeline
Leticia Rodriguez

Leticia Rodriguez

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

ACE Cash Express Inc.
04.2023 - 03.2024
  • checks cashing
  • bill payments ,saws, cps, at&t,spectrum,and many others
  • international money transfers
  • money orders.
  • payday and title loans
  • marketing calls
  • loan calls
  • prepaid debit cards
  • direct deposits
  • stamps
  • copies/fax
  • balancing and daily inventory count on safe

.

Line Worker

Toyota Motor Manufacturing
09.2023 - 12.2023


  • picking
  • stocking
  • parts assembly


Customer Service Representative

PLS Check Cashing
08.2021 - 12.2021
  • Checks cashing
  • bill payment
  • western union
  • copies
  • stamps
  • prepaid debit cards

Hostess

Dough Pizzeria Napoletana
03.2021 - 05.2021
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Provided patrons with estimated waiting times during peak service hours.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Completed daily side work and opening and closing duties without fail.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Custodian

United Service Associates
08.2020 - 10.2020
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Supervised supplies in inventory and submitted reorder requests.
  • Checked in and stocked inventory throughout facility.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.

Provider Assistant

Provider Care At Home
02.2020 - 05.2020
  • Cooked
  • cleaned
  • assisted elderly with daily household task

Cashier

Mega Furniture
01.2018 - 02.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Express Shop
01.2017 - 12.2018
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hostess/Cocktail Server

Landry's Seafood House
01.2016 - 12.2017
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Provided patrons with estimated waiting times during peak service hours.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Customer Service Representative

Intuitive Solutions
08.2015 - 12.2015
  • Tracked customer service cases and updated service software with customer information.
  • pizza hut call center
  • placed orders by phone onto system

Maintenance Crew Member

Peak Campus Management
05.2015 - 08.2015


  • Safely and effectively handled wide range of cleaning products and solutions.
  • Streamlined maintenance processes by implementing an organized system for tracking work orders, spare parts inventory, and equipment records.
  • Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
  • Contributed to cost savings through careful evaluation of repair options, choosing the most efficient solution without compromising quality or safety.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Facilitated equipment upgrades through expert dismantling, relocation, and reassembly as required.
  • Replaced worn or broken parts on machines and equipment.
  • Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Properly handled, transported, and disposed of recycled materials.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashier

Taco Cabana
11.2014 - 12.2014
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Customer Service Representative

West Telemarketing
10.2014 - 12.2014
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.

Cleaner Helper

Arcadia Grove Cleaners
08.2014 - 10.2014
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cashier attendant.
  • bagged and tagged items to be laundered

Cashier

Burger King
11.2013 - 07.2014
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Waitress

Las Brasas Mexican Restaurant
01.2012 - 11.2013
  • Took customers orders
  • ring up order on register
  • serving
  • stocking
  • cleaning
  • sanitizing

Driver

Ideal Transport
10.2011 - 12.2011
  • Picked up patients from home
  • drove them to there appointments
  • recieved patients after appointment
  • drove them back home

Medical Assistant

Endocrinology
05.2011 - 10.2011
  • Cpr, first aid, blood borne pathogens certifications.
  • Vital signs , triage, and charting patient information.
  • Ekg setup and monitoring
  • Medical office management
  • Phlebotomy, urinalysis and lab procedures
  • Medisoft and Microsoft
  • Answering multi-line phone and directing calls
  • Faxing/coping medical records
  • Scheduling/Rescheduling appointments
  • Knowledge of Hippa policies and procedures
  • Osha training and certification

Intern

Telecare Mental Health Services
01.2011 - 03.2011
  • maintained both clinic hours for three physicians
  • support to billing department
  • maintained filing for assertive community treatment teams
  • busy and fast past day
  • participated in all office events
  • training and meetings

Custodial Worker

Northeast ISD
06.2007 - 10.2010
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Worked with principles and teachers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attention to detail.

Education

No Degree - Medical Assisting

Career Point College, San Antonio, TX
05.2011

GED -

St Phillips College
03.2010

Skills

  • POS Systems and Ordering platform
  • Scheduling
  • Order Fulfillment

Timeline

Line Worker - Toyota Motor Manufacturing
09.2023 - 12.2023
Customer Service Representative - ACE Cash Express Inc.
04.2023 - 03.2024
Customer Service Representative - PLS Check Cashing
08.2021 - 12.2021
Hostess - Dough Pizzeria Napoletana
03.2021 - 05.2021
Custodian - United Service Associates
08.2020 - 10.2020
Provider Assistant - Provider Care At Home
02.2020 - 05.2020
Cashier - Mega Furniture
01.2018 - 02.2019
Cashier - Express Shop
01.2017 - 12.2018
Hostess/Cocktail Server - Landry's Seafood House
01.2016 - 12.2017
Customer Service Representative - Intuitive Solutions
08.2015 - 12.2015
Maintenance Crew Member - Peak Campus Management
05.2015 - 08.2015
Cashier - Taco Cabana
11.2014 - 12.2014
Customer Service Representative - West Telemarketing
10.2014 - 12.2014
Cleaner Helper - Arcadia Grove Cleaners
08.2014 - 10.2014
Cashier - Burger King
11.2013 - 07.2014
Waitress - Las Brasas Mexican Restaurant
01.2012 - 11.2013
Driver - Ideal Transport
10.2011 - 12.2011
Medical Assistant - Endocrinology
05.2011 - 10.2011
Intern - Telecare Mental Health Services
01.2011 - 03.2011
Custodial Worker - Northeast ISD
06.2007 - 10.2010
Career Point College - No Degree, Medical Assisting
St Phillips College - GED,
Leticia Rodriguez