Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Roman

Cicero,IL

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.

Overview

8
8
years of professional experience

Work History

Quality Technician

Pures Food Specialties
Broadview
06.2024 - Current
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.

Quality Assurance Technician

WestRock
Woodridge, IL
06.2022 - 06.2024
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Inspected finished products for overall quality and adherence to customer specifications.
  • Maintained and improved product quality by completing audits.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.

Patient Access Representative

R1 Rcm
La Grange, IL
08.2021 - 05.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Dispatch Coordinator

Echo Global Logistics
Chicago, IL
01.2021 - 08.2021
  • Responded to high volume of phone and email requests to provide logistics information.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Organized paperwork and explained individual job parameters for each assignment.

Customer Service Representative

McCook Cold Storage
McCook, Il
09.2019 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed timely and effective replacement of damaged or missing products.

Production Supervisor

Coda Cambridge
Chicago, IL
08.2016 - 09.2019
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Managed team of 35 production associates, overseeing productive production processes and meeting all deadlines.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Coordinated with other departments to maintain smooth and efficient product flow.

Education

Associate of Applied Science -

Calumet College of St. Joseph
05-2014

High School Diploma -

Argo Community High School
Summit, IL
05.2010

Skills

  • Samples Comparison
  • Quality Control
  • Production Management
  • Training and mentoring
  • Documentation Skills
  • Safety Protocols
  • Data Entry
  • Visual Inspection

Languages

Spanish
Native/ Bilingual

Timeline

Quality Technician

Pures Food Specialties
06.2024 - Current

Quality Assurance Technician

WestRock
06.2022 - 06.2024

Patient Access Representative

R1 Rcm
08.2021 - 05.2022

Dispatch Coordinator

Echo Global Logistics
01.2021 - 08.2021

Customer Service Representative

McCook Cold Storage
09.2019 - 01.2021

Production Supervisor

Coda Cambridge
08.2016 - 09.2019

Associate of Applied Science -

Calumet College of St. Joseph

High School Diploma -

Argo Community High School

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Leticia Roman