Leticia Roman
McAllen,TX
Summary
Experienced human resources leader with expertise in recruitment, employee relations, compliance, training, and compensation and benefits strategies. Collaborates with management and employees to improve work relationships, morale, productivity, and retention. Proficient in supporting culture and engagement initiatives by identifying issues, facilitating planning solutions, and ensuring progress.
Overview
21
21
years of professional experience
Work History
Human Resource Specialist
Maximus
06.2019 - Current
- Provide human resources support to staff and leadership with guidance on company policies, employment law, progressive discipline, employment terminations, etc.
- Serve as a liaison between staffing partners and Maximus organization based on co-employment agreement.
- Review and determine best course of action for escalations submitted by leadership team, agency partners and staff level employees.
- Present and facilitate leadership meetings and training sessions on various HR related updates, topics, and policies.
Human Resources Manager
Valley Grande Institute
01.2017 - 06.2019
- Maintain and enhance the organization's human resources by executing strategic plans, implementing innovative ideas, and evaluating employee relations
- Enhance workflow and business processes
- Mentor and develop the admissions team and measure performance against metrics
- Monitor compliance with organization’s policies and goals
- Conduct investigations and administer corrective/disciplinary action
- Allocate, process timesheets and payroll for forty plus employees
- Support the Administration team to strengthen the overall business strategy.
Human Resources Supervisor
Lone Star National Bank
01.2015 - 01.2017
- Improved and supported daily operations while executing human resources practices
- Conducted pre-employment screenings, employee onboarding, and terminations
- Ensured employee records were accurate and current at all times
- Investigated complaints and internal claims; followed-up with the involved parties throughout the process and to resolution
- Collaborated with the Texas Workforce Commission on unemployment claims
- Generated reports and documentation to provide key information to the executive management team.
Lending Assistant
Rio Bank
01.2013 - 01.2015
- Performed various duties to meet the commercial needs of business customers
- Supervised assigned personnel and communicated the required tasks for completion
- Partnered with senior leaders to provide job design expertise
- Managed and directed performance management and talent management sessions.
Beauty Consultant / Clinique Skin Care
Belk
01.2012 - 01.2013
- Utilized talents and skill sets while working as a makeup artist and skin care consultant
- Enhanced team efficiency by maintaining high standards of timekeeping at the counter
- Increased customer satisfaction by providing prompt and professional service.
Executive Team Leader – Human Resources
Target
01.2010 - 01.2012
- Implemented all functions of human resources programs according to company standards, including programs and policies encompassing training, payroll and benefits administration, recognition programs, talent management, disciplinary procedures, recordkeeping, employee counseling, benefits packages, and new employee orientations
- Verified the Workers Compensation program was in compliance with headquarter standards.
Real Estate Account Administrator
Rio Bank
01.2004 - 01.2010
- Collaborated with management and loan officers on month-end closings and business accounts with stakeholders
- Developed and maintained records and reports critical for the account administrator.
Education
Bachelor of Science - Retail Management
Purdue University
West Lafayette, INCertificate - Human Resources Management
University of Phoenix
05.2014
Skills
- Staff Recruitment and Retention
- Employee Relations
- Benefits Administration
- HRIS
- Investigations
- HR Program and Project Management
- Orientation and Onboarding
- Staff Training and Development
- Performance Management
- Organizational Development
- Conflict Resolution
- Corporate Communication
- Training Manuals
- Corporate Policies
- Unemployment Claims
- Reporting and Tracking
- Compensation
Languages
Spanish
Native or Bilingual
Timeline
Human Resource Specialist
Maximus
06.2019 - Current
Human Resources Manager
Valley Grande Institute
01.2017 - 06.2019
Human Resources Supervisor
Lone Star National Bank
01.2015 - 01.2017
Lending Assistant
Rio Bank
01.2013 - 01.2015
Beauty Consultant / Clinique Skin Care
Belk
01.2012 - 01.2013
Executive Team Leader – Human Resources
Target
01.2010 - 01.2012
Real Estate Account Administrator
Rio Bank
01.2004 - 01.2010
Bachelor of Science - Retail Management
Purdue University
Certificate - Human Resources Management
University of Phoenix
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