Overview
Work History
Education
Timeline
Work Availability
Summary
Quote
Skills
Accomplishments
Affiliations
Languages
Work Preference
Generic
Leticia Ruiz

Leticia Ruiz

Social Worker
Deer Park,TX

Overview

1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience

Work History

Call Center Representative

Community Health Choice
Houston , TX
10.2020 - 06.2021

• Provided rapid, courteous assistance for routine inquiries and service complaints.
Enhanced satisfaction through clear communication and effective
recommendations.
•Exceled in maintaining superior performance in terms of speed, accuracy, and call
volume.
•Recorded customer interactions in CRM system to monitor requests, issues and
resolutions.
•Exhibited superior call handling skills and rapidly executed scripts to address
concerns.
• Consulted with customers to resolve service and billing issues.
Screened incoming calls efficiently on a daily basis with the help of call
management software.
•Handled escalated customer service concerns to preserve customer satisfaction
and maintain long-term business relationships.
•Updated customer accounts, addresses, and contact information within call
management databases.
•Identified customer requirements, swiftly gained their confidence, and handled
complicated situations for optimal solutions.
• Managed high-volume of inbound and outbound customer calls.

Enumerator

US Census Bureau
Houston , TX
03.2020 - 06.2021

Compiled and reviewed team questionnaire submissions for completeness and
accuracy at end of each day, marking incomplete or problematic surveys for
further evaluation.
•Double-checked team questionnaires and submissions to promote completeness
and viability.
•Distributed assignments to enumerators and submitted completed assignments
to supervisors.
•Located and approached households and requested participation in census
interview, thoroughly explaining process and purpose.
•Generated accurate and complete reports and case summaries and compiled
work records, including required statistics.
•Contacted assigned citizens through mail, email or phone to obtain and correct
census data.
•Provided assistance to non-English speakers in translating census materials,
verifying comprehension.
•Promoted census significance and rights of participation to prospective
interviewees through follow-up calls or in-person visits to address
non-responsive initial interview.
• Explained survey functions and objectives.
Addressed non-responsive initial interviews by informing census interviewees on
importance of rights of participation.
•Maintained confidentiality when addressing sensitive information with tact and
diplomacy.
•Communicated clearly and listened attentively throughout the interview process
to facilitate the exchange of information.
•Utilized script for on-demand phone project assignment to deliver surveys to
recipients.

Eligbility Data Processing

Georgia State
, GA
08.2024 - Current

Quality Control Analyst

Maximus-Veteran Evaluation Services - Quality Cont
Houston, TX
10.2023 - 03.2024

Analyzed production accuracy to formulate corrective action plans.
• Oversaw process checks to verify proper completion and correct frequency.
Monitored production processes to ensure compliance with established quality
control standards.
•Monitored and upheld safe operating procedures and clean area mandates to
meet regulatory requirements.
• Identified quality problems and recommended solutions.
Documented inspection results according to established protocols including
detailed reports outlining any potential defects or discrepancies found during
review process.
• Analyzed issues and recommended corrective actions to improve final results.

Evaluated customer complaints related to product or service quality ensuring
timely resolution of all issues raised.

Texas Works Supervisor

Texas Health and Human Services
Pasadena, TX
06.2021 - 10.2023

Medical Assistant

Occupational Health Solutions Inc.
Fort Worth, TX
07.2007 - 02.2011

Oversaw patient registration, insurance verification, form completion and
appointment scheduling to maintain operational efficiency.
•Conducted patient interviews to gather health history, vital signs and information
about current medical issues.
•Collected forms, copied insurance cards and coordinated patient information for
billing and insurance processing.
•Monitored medical supply levels to confirm sufficient stock, promptly placing
replenishment orders before depletion.
• Printed and filed examination data records according to HIPAA patient standards.
Acted as liaison between physician and patient, answering questions and
delivering test results.
•Assisted patients in preparation for examinations, assessing and recording vital
signs.
•Interviewed and engaged patients to obtain medical history, chief complaints and
vital signs
•Tracked and managed inventory for exam rooms and maintained vaccine and
expiration logs.
• Organized charts, documents and supplies to maintain team efficiency.
• Improved patient care and daily task efficiency resulting in smoother operations.
Verified type of radiology procedure prior to exams using HIPAA guidelines for
two identifiers.
•Sterilized instruments and disposed of contaminated supplies in adherence to
•OSHA regulations.
• Completed clinical documentation in accordance with agency guidelines.
•Assisted with diagnostic testing by collecting and packaging biological specimens
for internal and laboratory analyses.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Installed and calibrated biomedical equipment to maintain accuracy levels.
•Performed front desk duties, including answering phones, scheduling
appointments, greeting patients and ordering supplies.
• Scheduled appointments for patients via phone and in person

Interviewer

Lifesource Blood Service
Chicago, IL
10.2005 - 03.2006

•Developed practical and comprehensive lines of questioning to encourage
communication with the subject of the interview.
•Focused and observant of individuals' verbal and non-verbal communication
cues such as tone, inflection and body language.
•Communicated clearly and listened attentively throughout the interview process
to facilitate the exchange of information.
• Entered participant data into databases.
• Verified that interviewees completed survey fully before concluding interview.
• Interviewed potential participants to determine eligibility.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find
workable solutions.

Education

Associate of Arts - Elementary Education

San Jacinto College
Pasadena, TX
06-2019

Associate of Science - Associates Of Applied Science

San Jacinto College
Pasadena, TX
12-2018

Medical Assistant

Pima Medical Institute
National City, CA
01.2005 - 01.2006

Timeline

Eligbility Data Processing

Georgia State
08.2024 - Current

Quality Control Analyst

Maximus-Veteran Evaluation Services - Quality Cont
10.2023 - 03.2024

Texas Works Supervisor

Texas Health and Human Services
06.2021 - 10.2023

Call Center Representative

Community Health Choice
10.2020 - 06.2021

Enumerator

US Census Bureau
03.2020 - 06.2021

Medical Assistant

Occupational Health Solutions Inc.
07.2007 - 02.2011

Interviewer

Lifesource Blood Service
10.2005 - 03.2006

Medical Assistant

Pima Medical Institute
01.2005 - 01.2006
  • First Aid/CPR
  • Emerging Leaders

Associate of Arts - Elementary Education

San Jacinto College

Associate of Science - Associates Of Applied Science

San Jacinto College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Bilingual and talented professional promoting excellent customer service and detail oriented through a career spent successfully improving weaknesses. Highly organized, proactive and punctual with team oriented mentality. Looking for a position where poise and striving for excellence will be highly valued.

Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Skills

  • Customer Support Expertise
  • Customer-Focused Approach
  • Confidential Information Analyst
  • Client Engagement
  • Managing Interview Processes
  • Efficient Workflow Management Coordinating Participant Schedules
  • Community Outreach
  • Efficient Record Management Confidential Information Safeguarding
  • Data collection
  • Fluent Bilingual Communication
  • Effective Multitasking
  • Customer Knowledge Sharing
  • Community Outreach
  • Strong Detail Orientation
  • Error Analysis
  • Validation of Data Accuracy
  • Effective Problem Solver
  • Quality Assessment
  • Information Analysis
  • Relationship Building Expertise
  • Analytical Problem Solver
  • Data Management
  • Benefits Program Oversight Strategic Relationship Development
  • Evaluation of Eligibility Requirements
  • Proficient Customer Interaction

Accomplishments

Member, Alumni Association

3.51 GPA

Dean's list 2018

Member of Phi Theta Kappa Honor

President of Spanish Cultural Club

Most outstanding Officer of the Spanish Cultural Club

Academic Award

Perfect Attendanc

Affiliations

  • Phi Theta Kappa

Languages

English
Native language
Spanish
Proficient (C2)
C2

Work Preference

Work Type

Full TimeInternshipGig WorkContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave
Leticia RuizSocial Worker