Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Languages
Contact
Education and Training
Work Preference
Quote
Timeline
Generic
Leticia Ruiz

Leticia Ruiz

Social Worker
Deer Park,TX

Summary

Bilingual and talented professional promoting excellent customer service and detail oriented through a career spent successfully improving weaknesses. Highly organized, proactive and punctual with team oriented mentality. Looking for a position where poise and striving for excellence will be highly valued.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Eligibility Data Processing

Georgia State
, GA
03.2024 - Current
  • Collaborated with other departments within the organization on projects involving the collection, storage, and retrieval of customer information.
  • Input numerical or alphabetical data into computer systems using standardized procedures.
  • Maintained up-to-date records of customer data processing operations.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Entered client information and files into databases for further review and tracking.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Analyzed financial information provided by applicants to verify income levels.

Quality Control Analyst

Maximus-Veteran Evaluation Services
Houston , TX
10.2023 - 03.2024
  • Analyzed production accuracy to formulate corrective action plans.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Monitored production processes to ensure compliance with established quality control standards.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Identified quality problems and recommended solutions.
  • Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.

Texas Works Supervisor

Texas Health and Human Services
Pasadena, TX
06.2021 - 10.2023
  • Managed applications for Medicaid, Adult Medicaid, SNAP, and TANF.
  • Managed client application procedures, maintaining strict data security.
  • Participated in staff trainings, workshops, and meetings to enhance skill set.
  • Conducted detailed needs assessments by interviewing clients to determine benefit eligibility.
  • Recorded precise information for client profiles based on observations and reports.
  • Composed necessary forms to initiate, maintain and adjust social services.
  • Communicated details of public aid requirements and benefits to candidates.
  • Evaluated applicants to determine eligibility for public assistance.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Assessed eligibility by interpreting both narrative and numerical information from an automated system.
  • Executed benefit computation processes.
  • Communicated with applicants to address discrepancies.
  • Handled and addressed customer complaints efficiently.
  • Applied systems such as SAVE, SOLQ, WORK NUMBER, DOL for tasks.
  • Applied audit principles to maintain company compliance.

Call Center Representative

Community Health Choice
Houston, TX
10.2020 - 06.2021
  • Provided rapid, courteous assistance for routine inquiries and service complaints.
  • Enhanced satisfaction through clear communication and effective recommendations.
  • Exceled in maintaining superior performance in terms of speed, accuracy, and call volume.
  • Recorded customer interactions in CRM system to monitor requests, issues and resolutions.
  • Exhibited superior call handling skills and rapidly executed scripts to address concerns.
  • Consulted with customers to resolve service and billing issues.
  • Screened incoming calls efficiently on a daily basis with the help of call management software.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses, and contact information within call management databases.
  • Identified customer requirements, swiftly gained their confidence, and handled complicated situations for optimal solutions.
  • Managed high-volume of inbound and outbound customer calls.

Enumerator

US Census Bureau
Houston, TX
03.2020 - 06.2021
  • Compiled and reviewed team questionnaire submissions for completeness and accuracy at end of each day, marking incomplete or problematic surveys for further evaluation.
  • Double-checked team questionnaires and submissions to promote completeness and viability.
  • Distributed assignments to enumerators and submitted completed assignments to supervisors.
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
  • Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
  • Contacted assigned citizens through mail, email or phone to obtain and correct census data.
  • Provided assistance to non-English speakers in translating census materials, verifying comprehension.
  • Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
  • Explained survey functions and objectives.
  • Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.

Medical Assistant

Occupational Health Solutions Inc.
Fort Worth, TX
07.2007 - 02.2011
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Completed clinical documentation in accordance with agency guidelines.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Installed and calibrated biomedical equipment to maintain accuracy levels.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Scheduled appointments for patients via phone and in person.

Interviewer

LifeSource Blood Service
Chicago, IL
10.2005 - 03.2006
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Entered participant data into databases.
  • Verified that interviewees completed survey fully before concluding interview.
  • Interviewed potential participants to determine eligibility.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.

Education

Associate of Arts - Elementary Education

San Jacinto Community College
06.2019

Associate of Applied Science -

San Jacinto Community College
12.2018

Medical Assistant -

Pima Medical Institute
01.2006

Skills

  • Customer Support Expertise
  • Customer-Focused Approach
  • Confidential Information Analyst
  • Client Engagement
  • Managing Interview Processes
  • Efficient Workflow Management
  • Coordinating Participant Schedules
  • Community Outreach
  • Efficient Record Management
  • Confidential Information Safeguarding
  • Data collection
  • Fluent Bilingual Communication
  • Effective Multitasking
  • Customer Knowledge Sharing
  • Community Outreach
  • Strong Detail Orientation
  • Error Analysis
  • Validation of Data Accuracy
  • Effective Problem Solver
  • Quality Assessment
  • Information Analysis
  • Relationship Building Expertise
  • Analytical Problem Solver
  • Data Management
  • Benefits Program Oversight
  • Strategic Relationship Development
  • Evaluation of Eligibility Requirements
  • Proficient Customer Interaction

Affiliations

  • Member, Alumni Association
  • 3.51 GPA
  • Dean's list 2018
  • Member of Phi Theta Kappa Honor
  • President of Spanish Cultural Club
  • Most outstanding Officer of the Spanish Cultural Club
  • Academic Award
  • Perfect Attendance

Certification

  • First Aid/CPR
  • Emerging Leaders

References

  • Naara Maldonado

North Chicago IL, 60064

224-422-8589

Teacher Aid

  • Yesenia Chavez

Pasadena TX

713-822-9087

Spanish Professor

  • Sarah Medilla

Deer Park TX

832-580-0965

Medical Assistant

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Contact

Deer Park, TX 77536

Education and Training

other,National City, CA,other,Pasadena, TX,other,Pasadena, TX

Work Preference

Work Type

Full TimeContract WorkInternshipGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchTeam Building / Company Retreats

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Eligibility Data Processing

Georgia State
03.2024 - Current

Quality Control Analyst

Maximus-Veteran Evaluation Services
10.2023 - 03.2024

Texas Works Supervisor

Texas Health and Human Services
06.2021 - 10.2023

Call Center Representative

Community Health Choice
10.2020 - 06.2021

Enumerator

US Census Bureau
03.2020 - 06.2021

Medical Assistant

Occupational Health Solutions Inc.
07.2007 - 02.2011

Interviewer

LifeSource Blood Service
10.2005 - 03.2006

Associate of Arts - Elementary Education

San Jacinto Community College

Associate of Applied Science -

San Jacinto Community College

Medical Assistant -

Pima Medical Institute

Similar Profiles

CREATE PROFILE
Leticia RuizSocial Worker