Leticia Salazar Carvajal
Miami,FL
Summary
- Persistent , hard worker who seeks better oneself
- Social, professional, and mature willing to learn and grow, passionate about achieving a challenging position that allows meaningful contributions to business's success
- Outstanding written and verbal communication skills
- Effective problem-solving skills and experience employing conflict resolution strategies
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
HCA Miami International Cardiology
12.2022 - Current
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Admission Director
University Health and Rehabilitation Center
08.2022 - 12.2022
- Managed the admission for all new and returning patients from residential or acute care
- Created relationships with physicians, social workers, and home health agencies, to ensure an appropriate level of care and provide excellent customer service
- Provided regular and timely reports regarding the census, admissions, discharges, coordinated in-house departments to ensure completion of all tasks prior to patient arrival.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Achieved smoother transitions for patients transferring between different levels of care within the hospital through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
Admissions Coordinator
West Gables Rehabilitation Hospital
02.2022 - 08.2022
- Coordinate admissions
- Check insurance eligibility and benefits
- Do Census Reports
- Data entry
- Sign consents and scan them into the system
Intake Specialist
YFS Home Health Care Inc
01.2020 - 02.2022
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files
- Assisted with hospital admissions and paperwork
- Coordinated office schedules for new patients, diagnostic assessments and procedures, updated patient financial information to promote accurate record keeping
- Answered daily phone calls to schedule appointments and address patient inquiries
- Kept office spaces well-stocked with administrative and medical supplies
- Prepared new charts updated existing charts and managed records transfers between offices, communicated with patients to gather intake data and verify chart information.
Admissions Coordinator
Ponce Plaza Nursing and Rehab
05.2019 - 01.2020
- Completed and distributed all necessary paperwork for admission
- Medicaid application
- Data entry
- Performed other duties as assigned, answering calls, communicate effectively with referral sources, such as nursing and hospital
- Lead contact for sales and marketing inquiries from new patients/residents; including but not limited to, site tours, informative sessions, and referral
- Developed relationships with physicians, social workers, and families to ensure proper placement of patients and excellent customer service
- Coordinated in-house departments to ensure completion of all tasks prior to patient arrival.
Social Services Assistant
The Nursing Center at Mercy
01.2018 - 05.2019
- Customer service skills
- Communication with residents and family
- Discharge coordinator
- Setting appointment
- Assisted residents and families by providing information concerning available services both within the facility and the community
- Designed a care plan with realistic and positive patient goals in mind
Education
Bachelor of Science -
Florida National University
Healthcare
Florida Educational Institute
Miami, FL11.2016
Medical Assistant -
Florida Education Institute
01.2016
Diploma -
High School
01.2014
Skills
- Patient Scheduling
- HIPAA Compliance
- Insurance Verification
- Multitasking and Organization
- Computer Skills
- ICD-10 Coding
- Medical Terminology
- Physician assistance
- Patient Referrals
- Customer Service
- Time Management
- Multitasking
References
- Marlene Carvajal, (305)-934-9346
- Angelic Arias, (305)-218-7922
- Jacqueline Levy, (305)-491-3352
Languages
English
Timeline
Medical Office Specialist
HCA Miami International Cardiology
12.2022 - Current
Admission Director
University Health and Rehabilitation Center
08.2022 - 12.2022
Admissions Coordinator
West Gables Rehabilitation Hospital
02.2022 - 08.2022
Intake Specialist
YFS Home Health Care Inc
01.2020 - 02.2022
Admissions Coordinator
Ponce Plaza Nursing and Rehab
05.2019 - 01.2020
Social Services Assistant
The Nursing Center at Mercy
01.2018 - 05.2019
Bachelor of Science -
Florida National University
Healthcare
Florida Educational Institute
Medical Assistant -
Florida Education Institute
Diploma -
High School
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