Leticia Sanchez
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
MSW ALTC
Dependable Home Health Care
Tucson, AZ
03.2009 - 12.2023
- Developed individualized service plans with clients to address their identified goals.
- Developed workable solutions for recurring problems for individuals and families.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Maintained accurate records of client progress and interactions according to agency standards.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
Customer Care Executive
MTBA
Tucson, AZ
07.2019 - 11.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
Customer Finance Representative
Vantage West
Tucson, AZ
01.2016 - 07.2019
- Performed data entry tasks related to customer accounts and transactions.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Provided support during peak times when call volumes were high.
- Participated in regular training sessions to ensure up-to-date knowledge of policies, procedures, and best practices.
- Provided guidance to customers on how to use online banking services.
- Monitored account activity for potential fraud or suspicious activity.
- Identified opportunities for cross-selling additional products and services that would benefit customers' financial needs.
- Processed payments for customers, including credit card, cash, and check payments.
- Verified customer identity prior to providing account information or making changes to accounts.
Education
Master of Science - Family And Human Development
Arizona State University
Tempe, AZ12-2016
Skills
- Disability Support
- Motivational Interviewing
- Needs Assessment
- Referral Management
- Service Planning
- Decision-Making
- Active Listening
- Community Outreach
- Task Prioritization
- Written and Verbal Communication
- Professional Demeanor
- Analytical Thinking
- Problem-Solving Aptitude
- Adaptability
- Relationship Building
- Teamwork and Collaboration
- Organizational Skills
- Interpersonal Skills
- Self Motivation
- Time Management
- Attention to Detail
Languages
Spanish
Professional
Timeline
Customer Care Executive
MTBA
07.2019 - 11.2023
Customer Finance Representative
Vantage West
01.2016 - 07.2019
MSW ALTC
Dependable Home Health Care
03.2009 - 12.2023
Master of Science - Family And Human Development
Arizona State University