Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Sanchez

Medical Biller
SAN BERNARDINO,CA

Summary

A hard working individual seeking a challenging position as a Medical Biller. Secure a position as a medical biller in a company that offers opportunities for professional growth and advancement.

Overview

24
24
years of professional experience
1
1
Language

Work History

UPS Part Time Supervisor

UPS Customer Center
11.2019 - 03.2021


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.

UPS Part Time Supervisor

UPS Customer Center
04.2014 - 11.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Handle preferred customer accounts, customer claims, assisting lost prevention.
  • Dispatch drivers, coordinate pick up accounts, dispatch over flow accounts/deliveries.
  • Assist customer counter with Spanish speaking customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.

UPS Part Time Supervisor

UPS Customer Center
07.1997 - 04.2014
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Tracked customer service cases and updated service software with customer information.
  • Streamlined call center processes for improved efficiency and reduced wait time.

Education

Medical Billing -

American Career College
Ontario, CA
09.2024

High School Diploma -

Central Union High School
El Centro, CA
06.1995

Skills

  • Medical Office Simulation Software(MOSS)
  • Understanding Revenue
  • Medical Terminology
  • Medical Ethics
  • Medical Billing Claims
  • Bilingual- Spanish
  • Professional Customer Service
  • Staff Management
  • Keyboarding 55 WPM
  • Problem-Solving
  • Multitasking Abilities
  • Time Management
  • Attention to Detail
  • Decision-Making
  • Effective Communication
  • Organizational Skills
  • Professionalism
  • Self Motivation
  • Reliability

Languages

Spanish
Full Professional
English
Full Professional

Timeline

UPS Part Time Supervisor

UPS Customer Center
11.2019 - 03.2021

UPS Part Time Supervisor

UPS Customer Center
04.2014 - 11.2019

UPS Part Time Supervisor

UPS Customer Center
07.1997 - 04.2014

Medical Billing -

American Career College

High School Diploma -

Central Union High School

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Leticia SanchezMedical Biller