Leticia Sanchez
Crossroads,TX
Summary
Adept at streamlining operations, I enhanced front desk efficiency at Sewell Automotive, demonstrating exceptional organizational skills and a professional demeanor. My expertise in multi-line telephone operation and ability to foster positive client relationships significantly boosted customer satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated assistant offering valuable contributions in all facets of administrative activities derived from diverse 5-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receptionist
Sewell Automotive
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
SPED Aide
Frisco Independent School District
08.2020 - 04.2023
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual childrens interests, promoting social engagement and mental stimulation.
- Assisted children with daily living needs to maintain self-esteem and general wellness.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported childrens mental well-being by engaging in meaningful conversations and offering emotional support.
Executive Secretary
Verizon
05.1996 - 09.1998
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Organized and updated schedules for executives.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Coordinated travel arrangements and bookings for executive staff.
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Enhanced team collaboration by organizing regular cross-departmental meetings.
- Fostered positive office environment, addressing administrative challenges promptly.
- Managed complex executive calendars to ensure optimal scheduling and time management.
- Negotiated with vendors for office supplies, achieving cost savings while maintaining quality.
- Maintained strict confidentiality of sensitive information, safeguarding company and client data.
- Streamlined expense reporting process, resulting in quicker reimbursements for executives.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
Education
Associate of Arts -
El Centro
Dallas, TX05.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Professional Demeanor
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Languages
Spanish
Limited Working
Timeline
Receptionist
Sewell Automotive
04.2023 - Current
SPED Aide
Frisco Independent School District
08.2020 - 04.2023
Executive Secretary
Verizon
05.1996 - 09.1998
Associate of Arts -
El Centro
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
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