Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Sanchez-Gonzalez

Ocoee,FL

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.

Overview

7
7
years of professional experience

Work History

Pharmacy Delivery Driver

Winter Garden Pharmacy
Winter Garden, FL
06.2024 - Current
  • Operated vehicles according to established guidelines for safe operation.
  • Loaded packages into vehicle for delivery to customers.
  • Followed all rules of the road while driving, observing speed limits and other traffic laws.
  • Ensured safe handling of medications during transport by adhering to all safety protocols.
  • Delivered medications accurately and on time to customers in a professional manner.
  • Reported any vehicle maintenance issues or malfunctions immediately.

Front End Customer Service Associate

Walmart Neighborhood
Orlando, FL
01.2024 - 07.2025
  • Collaborated with other departments to ensure excellent customer service was provided at all times.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Processed orders quickly and accurately while adhering to company policies.
  • Performed cashier duties when necessary, including handling money accurately and efficiently.
  • Provided feedback from customers to relevant teams in order to improve overall customer experience.
  • Made sure all transactions were entered into the system correctly and promptly.
  • Participated in training sessions designed to enhance my knowledge of product features and benefits.
  • Utilized computer systems effectively in order to retrieve information quickly and accurately.
  • Assisted customers with account management tasks such as order tracking, payment processing and returns.

Independent Contract Driver

Independently Employed
Orlando, FL
03.2018 - 01.2024
  • Delivered goods to customers in a timely manner while ensuring safety and accuracy of items.
  • Utilized GPS navigation systems effectively in order to locate destinations quickly and efficiently.
  • Inspected cargo upon arrival at destination for any damage that may have occurred during transport.
  • Followed designated routes for each delivery, adhering to all traffic laws along the way.
  • Provided excellent customer service throughout the entire delivery process.
  • Ensured cargo was loaded properly and securely according to regulations and company policies.
  • Demonstrated knowledge of applicable state and federal regulations governing transportation industry standards.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Obtained signatures needed to complete and process paperwork.

Education

Some College (No Degree) -

ASA College
New York

Skills

  • Safe driving
  • Medication handling
  • Route planning
  • Customer service
  • Vehicle maintenance
  • GPS navigation
  • Attention to detail
  • Strong interpersonal skills
  • Active listening
  • Payment collection
  • Bilingual communication

Languages

Spanish
Full Professional
English
Professional

Timeline

Pharmacy Delivery Driver

Winter Garden Pharmacy
06.2024 - Current

Front End Customer Service Associate

Walmart Neighborhood
01.2024 - 07.2025

Independent Contract Driver

Independently Employed
03.2018 - 01.2024

Some College (No Degree) -

ASA College

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