Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leticia Segelke

Ogallala,NE

Summary

Proven professional with a track record of enhancing patient satisfaction at Perkins County Health Services through compassionate care and efficient vital signs monitoring. Excelled in time management and patient transfers, significantly improving safety and comfort. Skilled in both emergency response and fostering empathy, consistently achieving positive outcomes in high-pressure environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CNA

Perkins County Health Services
12.2020 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Cashier

Stetsons Corner Store
05.2013 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Bar Manager

The Blind Goose
09.2006 - 09.2016
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.

Education

Associate of Applied Science - Nursing

Western Nebraska Community College
Scottsbluff, NE
05-2026

GED -

Mid-plans Community College
North Platte, NE
06-2014

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • HIPAA compliance
  • Basic life support
  • Dressing assistance
  • End-of-life care
  • Patient transfers
  • Emergency response
  • Flexibility and adaptability

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

CNA

Perkins County Health Services
12.2020 - Current

Cashier

Stetsons Corner Store
05.2013 - 10.2020

Bar Manager

The Blind Goose
09.2006 - 09.2016

Associate of Applied Science - Nursing

Western Nebraska Community College

GED -

Mid-plans Community College

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Leticia Segelke