Leticia Serrano
Cumming,GA
Summary
Experienced Regional Manager with a demonstrated history of working in the real estate industry. Skilled in Fair Housing, Customer Service, Apartments, OneSite, and Property Management. Strong sales professional. Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage over 20 years of progressive multifamily real estate experience to positively impact business operations.
Overview
18
18
years of professional experience
Work History
Regional Manager
Camden Property Trust
Atlanta, GA
02.2019 - Current
- Established and maintained operational standards for 15 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
District Manager
Camden Property Trust
Atlanta, GA
11.2014 - 02.2019
- Built positive and productive relationships with onsite and regional, corporate leadership.
- Supervised a 7 community portfolio to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Community Manager
Camden Property Trust
Raleigh, NC
06.2004 - 11.2014
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
- Oversaw multiple teams with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Education
Bachelor of Science - BS - Organizational Leadership
Mercer University
Macon, GA12.2022
Study in Political Science And Government
Saint Augustine’s University
Raleigh, NC1996
Skills
- Apartments
- OneSite
- Fair Housing
- Property Management
- Customer Service
- Team Building
- Real Estate
- Sales
- Marketing
- Employee Coaching and Motivation
- Operational Management
Affiliations
Camden Innovation Council 2021 - current
Camden DEI Council 2021 - current
Camden Oracle Strategic Panel 2021 - current
Timeline
Regional Manager
Camden Property Trust
02.2019 - Current
District Manager
Camden Property Trust
11.2014 - 02.2019
Community Manager
Camden Property Trust
06.2004 - 11.2014
Bachelor of Science - BS - Organizational Leadership
Mercer University
Study in Political Science And Government
Saint Augustine’s University
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