Leticia M. Spurlin
Lompoc,Ca
Summary
Self-motivated with strong communication skills, Manager and sales experience Enthusiastic Customer Service Representative who follows procedures and policies while offering a friendly environment. Worked my way up within the Exchange from a Sales Associate to a Store Manager. I have been serving our Military and Civilian Community with the Exchange for 32 years Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
AAFES
02.2023 - Current
- Organized and facilitated 32 employees of various levels to reach operational goals and needs
- Supervise, oversee hiring and interview process
- Train and schedule associates for current positions and future growth
- Prepare financial reports, coordinate with vendors, and manage opening and closing of store, inventory merchandising and inventory procedures
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Handled day-to-day accounting processes to drive financial accuracy.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Collected and reported monthly expense variances and explanations.
- Completed daily cash functions like account tracking, payroll, budgeting, cash and banking reconciliations.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
Branch Manager
AAFES
03.2017 - 02.2023
- Manage merchandising, selling military uniforms
- Stocking, reordering and receiving merchandise
- Evaluate and Enhance Customer Service and Satisfaction to Active Duty and Retirees
- Knowledgeable in Air Force regulations of uniforms and policies
- Manages opening and closing of store, process daily sales, balanced cash drawers, maintain safe funds and nightly deposits
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Store Manager
AAFES
11.2014 - 03.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Train and schedule associates for current positions and future growth
- Maintained stock and replenished merchandise
- Reordering military uniforms, retail and receiving merchandise
- Evaluate and Enhance Customer Service and Satisfaction to Active Duty, Retirees and National Guard
- Manages opening and closing of store, process daily sales, balanced cash drawers, maintain safe funds and nightly deposits
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Branch Manager
AAFES
11.2014 - 03.2017
- Supervised, hired, trained and scheduled associates for current positions and future growth
- Balanced daily cash deposits, cashier drawers and vault inventory
Department Manager
AAFES
09.2009 - 11.2012
- Trained with the Sales and Merchandise Manager to perform job tasks efficiently
- Responsible for certain departments of the store and associates
- Performed Managerial duties such as closing/opening facility along with completing nightly paperwork
- As needed, would assist on the register to better serve customers
Supervisor
AAFES
09.2005 - 09.2009
- Trained with Store Manager to receiving, ordering and cashiering
- Maintained inventory of merchandise
- Supervised associates
- Balanced daily cash drawers and safe inventory
Sales Associate
AAFES
11.1999 - 09.2005
- Operated register efficiently, reducing wait times and improving customer experience
- Assisted Military Personnel by providing input to help maintain their uniforms according to regulation
- Collaborated with Supervisor to ensure logistical tasks were being met
Education
High School Diploma -
Cabrillo High School
Lompoc, CA06.1991
Skills
- Safe and vault operations
- Outgoing personality
- Customer Service
- Training and Development
- Scheduling multiple facilities
- Reliable
- Money handling
- Managerial experience
- Excellent Communication
- Inventory background
- 10-key/skilled typist
- Clerical work
- Office/organization
- Administrative
- Payroll procedures
- Problem-Solving
- Retail Operations
Accomplishments
Volunteered for Operation Allies for the Exchange during December 1, 2022 to January 3, 2023.
Timeline
Assistant Store Manager
AAFES
02.2023 - Current
Branch Manager
AAFES
03.2017 - 02.2023
Store Manager
AAFES
11.2014 - 03.2017
Branch Manager
AAFES
11.2014 - 03.2017
Department Manager
AAFES
09.2009 - 11.2012
Supervisor
AAFES
09.2005 - 09.2009
Sales Associate
AAFES
11.1999 - 09.2005
High School Diploma -
Cabrillo High School
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