Leticia Stephen
Pharr,TX
Summary
Motivated, passionate lead assistant with 20 years of experience business managing industry. Uniquely skilled at motivating associates to complete daily goals. Strong abilities in business operations, work-force scheduling and time management. Multi-tasking Team Leader well-known for executing successful initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
25
25
years of professional experience
Work History
Assistant Team Leader
H R Block
12.2020 - Current
- Monitored team productivity and provided regular progress reports and highlighting areas for improvement.
- Worked with customer service to handle escalated customer issues.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Organized weekly team meetings to discuss office goals , share updates, and address any challenges faced by the team.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Managed team workload to reach production targets.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Implemented employee recognition programs that boosted motivation and increased overall job satisfaction.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
Youth Care Worker
CPLC
03.2021 - 06.2021
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Provided academic support during homework hours helping students stay on track academically.
Assistant Manager
One Main Financial Formally Citi Financial
09.1999 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associate of Applied Science - Business Management
South Texas College
McAllen, TX12.2023
Certficate - Data Entry
South Texas Vo Tech
McAllen, TX05.1993
High School Diploma -
Pharr San Juan Alamo High School
San Juan, TX05.1990
Skills
- Performance monitoring
- Motivational Leadership
- Project Management
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Cash Handling
- Team motivation
- Overseeing Daily Activities
- Shift Scheduling
- Goal Setting
- Work Planning and Prioritization
- Staff Training
- People Management
- Onboarding and Orientation
- Daily workflow improvement
- Client Service
- Sales expertise
- Coaching and Mentoring
- Microsoft Office Suite
- Client Support
- Complex Problem-Solving
- Attention to Detail
- Performance Evaluations
- Account Management
- Leading Team Meetings
- Analytical Thinking
- Giving Constructive Feedback
- Employee Evaluation
Timeline
Youth Care Worker
CPLC
03.2021 - 06.2021
Assistant Team Leader
H R Block
12.2020 - Current
Assistant Manager
One Main Financial Formally Citi Financial
09.1999 - 04.2017
Associate of Applied Science - Business Management
South Texas College
Certficate - Data Entry
South Texas Vo Tech
High School Diploma -
Pharr San Juan Alamo High School
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