Leticia Torrence
Justin
Summary
Detail-oriented operations and project support professional skilled in project monitoring, field personnel coordination, and issue troubleshooting. Background includes project management, logistics, military operations, customer support, scheduling, and technical coordination. Recognized for realiability, resolving operational challenges and communicating effectively across diverse teams.
Overview
27
27
years of professional experience
Work History
School Bus Driver Transportation
Northwest ISD
Justin
08.2020 - Current
- Safely transport students while maintaining compliance with state and district transportation.
- Monitored vehicle performance and conducted pre-trip and post-trip inspections to ensure safety and compliance
- Document findings and maintenance concerns
- Respond quickly and appropriately to unexpected situations while following safety procedures
- Maintained accurate transportation records, routes, and incident documentation to support operational efficiency and accountability
- Demonstrated strong situational awareness, attention to detail, and independent decision-making in managing transportation challenges
- Executed radio communications with dispatch to relay critical information.
CSP /Front Desk Receptionist
H & R Block Tax Services
Justin
01.2018 - 05.2020
- Greeted clients and managed front desk operations efficiently
- Scheduled appointments and coordinated client meetings with tax professionals
- Answered phone inquiries and provided information on tax services offered
- Processed client documentation and maintained organized filing systems
- Resolved any customer complaints or issues in a timely manner following established protocols
- Input customer data into reservation systems and update to reflect changes
- Preserved office security by following safety procedures and controlling access via protocols set in place
Implementation Project Manager
Diebold Inc
Uniontown
01.2012 - 08.2015
- Managed installation projects for financial institutions, including ATMs, vaults, vats, and security systems from initiation through completion.
- Monitored project progress and proactively identified and resolved operational issues to prevent delays
- Coordinated technicians, vendors and customers using multiple computer based systems
- Ordered and tracked equipment and supplies while ensuring compliance with project timelines
- Escalated complex technical and operational issues when necessary to ensure timely resolution
- Successfully managed multiple projects simultaneously in a fast paced environment
- Maintained detailed project documentation, status reports and communication logs
Insurance Specialist
Ameridial
Canton
04.2010 - 04.2012
- Provided customer support for claims and policy inquiries, ensuring accurate information delivery
- Reviewed policy and documents to ensure compliance with regulations
- Escalated billing issues on claims and facilitated timely resolutions
- Developed strong rapport with clients to enhance trust and communication
- Ensure customer data remained confidential at all times
- Completed telecommunication tasks and data entry with accuracy
Automated Logistical Specialist (92A)
Ohio Army National Guard
North Canton
02.1999 - 01.2011
- Utilized various software programs to monitor material status information, develop projections and generate reports regarding supply activity
- Identified discrepancies between actual inventory counts and computer records
- Manipulated data into databases such as Microsoft or Excel spreadsheets
- Support operations of the company
- Troubleshot supply and logistics issues and implemented corrective actions as needed
- Coordinated the ordering, receipt, storage and distribution of materials
- Communicated with multiple departments to ensure timely delivery of mission critical resources
Education
Police Academy Graduate - Criminal Justice
Kent State University
Kent, OH06-2009
High School Diploma -
Lake High School
Uniontown, OH05-1999
Skills
- Logistics Coordination
- Operations Support
- Customer Support
- Excellent Customer Service
- Problem Resolution
- Independent Decision Making
- Multi-tasking
- Escalation Procedures
- Documentation
- Data Entry
- Telecommunications
- Multi- tasking
Timeline
School Bus Driver Transportation
Northwest ISD
08.2020 - Current
CSP /Front Desk Receptionist
H & R Block Tax Services
01.2018 - 05.2020
Implementation Project Manager
Diebold Inc
01.2012 - 08.2015
Insurance Specialist
Ameridial
04.2010 - 04.2012
Automated Logistical Specialist (92A)
Ohio Army National Guard
02.1999 - 01.2011
Police Academy Graduate - Criminal Justice
Kent State University
High School Diploma -
Lake High School