Leticia Tupi

Personal assistant responsible for all social media management and contract drafting.

Advertisement of available apartments for rent.

• Open House;
• Telephone and chat support;
• Background analysis for prospects tenants;
• Lease Agreement;
• Move-in inspection;

• Greeted customers and escorted them to their tables.
• Managed reservations, waitlists, and special requests for large parties.
• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
• Provided assistance to servers as needed.
• Checked identification of patrons ordering alcoholic beverages when necessary.

Responsible for analyzing Commercial Network production.

• Management of product rules and metrics;
• Control and monitoring of potential calculation issues or system errors;
• Preparation of support materials for analyzing disputed lines;
• Interaction with partner areas, products, and segments.

• Analysis and monitoring of terminations;
• Document management and severance pay;
• Control and monitoring of resignation requests;
• Turnover indicators;
• Management and monitoring of suppliers and billing in the area;
• Process improvements and user experience on the termination process (NPS);
• Management and monitoring in the termination process of young talents (Apprentices and Interns);
• Management and monitoring of Garden Leave contracts in the termination process;
• Acting as a Workday SME in the termination area (monitoring and test development);
• Interface with global and local hub on best practices of the Workday system;

Responsible in the Specialized Service area for managers and executives of the organization, regarding all HR-related topics (Recruitment, hiring, payroll, vacations, electronic timekeeping, leaves of absence, training and development, benefits, transfers and movements, budgeting, union matters, health management, and terminations).

• Responsible for in-person and digital support on generalist HR topics to managers and executives of the organization;
• Contributing to the continuous improvement of the NPS (Net Promoter Score) in the service area;
• Updating content available on HR channels;
• Supporting HR specialists in the commercial and central areas;
• Attribution and follow up on the of Trainee program in 2017;

Work in the area of Absences - Control of return to work after social security absences, within

what is established by Brazilian legislation, the INSS and the company's international policy guidelines;

• Personal assistance, by telephone and email, to employees with a history of absences;
• Support for recording and analyzing medical certificates;
• Interface with the areas of Health Management, Occupational Safety, Payroll, Vacation and Time Management electronic.