Leticia Urban
Westchester
Summary
Dynamic administrative specialist with a proven track record in delivering exceptional office support and customer service. Recognized for reliability and adaptability, ensuring seamless office operations in fast-paced environments. Strong organizational skills and a collaborative mindset foster a positive and productive team atmosphere. Committed to enhancing efficiency and driving success through proactive problem-solving and effective communication.
Overview
13
13
years of professional experience
Work History
Senior Front Office Assistant
Bronx Gastroenterologist
02.2020 - Current
- Greeting visitors, answering phones, managing appointments, handling administrative tasks like mail and data entry, and providing customer service.
- Maintained accurate patient records in electronic health record (EHR) system for data integrity.
- Assisted patients with insurance verification and billing inquiries to ensure clarity.
- Coordinated with medical staff to facilitate seamless patient check-in and check-out processes.
- Trained new front desk staff on procedures, enhancing team efficiency and service quality.
- Implemented process improvements that enhanced patient satisfaction scores and reduced wait times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided administrative support by preparing charts and documentation for daily operations.
- Managed patient scheduling and appointment confirmations for optimal clinic flow.
Front Desk Assistant
Psychological Associates
03.2013 - 02.2020
- Managed front desk operations, ensuring smooth daily workflows and efficient client interactions.
- Assisted clients with appointment scheduling, demonstrating strong organizational skills and attention to detail.
- Handled incoming calls and inquiries, providing accurate information and exceptional customer service.
- Maintained confidentiality of sensitive client information in compliance with HIPAA regulations.
- Supported billing and insurance verification processes, enhancing operational efficiency for the practice.
- Developed familiarity with electronic health records systems to streamline administrative processes.
- Coordinated communication between clients and psychological staff, fostering a collaborative environment.
Education
Associate of Science - Business Administration
Monroe College
Bronx, NYSkills
- Strong organization
- Reception duties
- Document preparation
- Staff training and development
- Customer service
- Employee supervision
Languages
Spanish
Full Professional
Timeline
Senior Front Office Assistant
Bronx Gastroenterologist
02.2020 - Current
Front Desk Assistant
Psychological Associates
03.2013 - 02.2020
Associate of Science - Business Administration
Monroe College