LETICIA VALLE
Assistant account manager
Phoenix,AZ
Summary
Accomplished professional with a robust background in security and customer service, notably with Allied Universal Security Services. Excelled in roles requiring exceptional problem-solving skills and firm financial oversight, enhancing safety protocols and customer satisfaction. Demonstrated proficiency in CCTV monitoring and effective communication, achieving significant improvements in security officer development and operational efficiency.
Overview
8
8
years of professional experience
Work History
Account Manager's Assistant
Allied Universal Security Services
02.2024 - Current
- Anticipated clients' needs by staying in touch on regular basis..
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Analyzed and reported on customer activity, business trends and areas of concern.
Security Site Supervisor
Allied Universal Security Services
03.2020 - 02.2024
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Oversaw staff timekeeping entries and reports in WinTeam.
- Recorded incident reports with detailed accounts of occurrences.
- Trained security workers on site-specified procedures.
Third Shift Supervising Security Officer
Allied Universal Security Services
06.2019 - 03.2020
- Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Kept team compliant with security protocols and appearance standards.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of up to Five security officers and managed administrative duties, including scheduling and performance evaluations.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Developed improved training methods with focus on public safety and officer awareness.
- Assessed ongoing risk factors and suggested improvements to senior management.
Security Officer
Allied
08.2018 - 06.2019
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent service to guests and employees.
- Patrolled and monitored property areas via company vehicle.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
Daycare Assistant Teacher
Sunrise Preschools
08.2017 - 08.2018
- Kept notes of behavior issues, food served and medications administered to children.
- Created and implemented diverse educational strategies to boost development.
- Led activities for over 8 to 16 children ages 1 to 4 years old.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Customer Service Representative
Afni Inc.
03.2017 - 08.2017
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Administration
Devry University
Phoenix, AZ06.2026
Associate of Science - Business Management
Devry University
Phoenix07.2024
GED -
Milwaukee Area Technical College
Milwaukee02.2012
Skills
- Incident reports
- Safety and security regulations
- Training oversight
- Firm financial oversight
- Administrative Duties
- Schedule Management
- Site Management
- Decision-making abilities
- Word processing
- Security officer development
- CCTV monitoring
- Call center operations
- Telephone etiquette
- Office organization
- Verbal and written communication
- Problem-solving skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Account Manager's Assistant
Allied Universal Security Services
02.2024 - Current
Security Site Supervisor
Allied Universal Security Services
03.2020 - 02.2024
Third Shift Supervising Security Officer
Allied Universal Security Services
06.2019 - 03.2020
Security Officer
Allied
08.2018 - 06.2019
Daycare Assistant Teacher
Sunrise Preschools
08.2017 - 08.2018
Customer Service Representative
Afni Inc.
03.2017 - 08.2017
Bachelor of Science - Business Administration
Devry University
Associate of Science - Business Management
Devry University
GED -
Milwaukee Area Technical College
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Eriel ROSARIOEriel ROSARIO
Security Field Supervisor at Allied Universal Security ServicesSecurity Field Supervisor at Allied Universal Security Services
Raquel FuentesRaquel Fuentes
Server at Cheddar’s Scratch KitchenServer at Cheddar’s Scratch Kitchen