Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

Leticia Vela

LUBBOCK,United States

Summary

Focused on providing professional service and support to every office visitor and phone call. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

10

10

years of professional experience

Work History

Front Office Secretary

Chuck Spaugh Auto Sales

Lubbock, TX - Texas

03.2011 - 10.2020

Completed data entry tasks quickly and accurately using various software programs.
Greeted visitors warmly and announced their arrival to appropriate personnel.
Distributed mail and packages in a timely manner according to company policies.
Maintained confidentiality of sensitive information obtained during interactions with customers.
Developed positive relationships with customers through prompt response times and courteous customer service skills.
Maintained an organized filing system of paper and electronic documents, ensuring easy access to all records.
Managed the daily operations of the front desk including answering phones, scheduling appointments, maintaining files and records.
Maintained positive working relationship with fellow staff and management.
Handled incoming calls and directed callers to appropriate department or employee.
Maintained front desk to provide positive first impression.
Received and distributed mail, letters and packages.

Education

Some College (No Degree) -

South Plains College

Levelland, TX

Some College (No Degree) -

Wayland Baptist University

Lubbock, TX

Skills

Customer Service
Organization
Time Management
Maintaining records

Confidentiality
File Organization
Mail handling
Team worker

Languages

Spanish

Professional

References

References available upon request.

Timeline

Front Office Secretary

Chuck Spaugh Auto Sales

03.2011 - 10.2020

Some College (No Degree) -

South Plains College

Some College (No Degree) -

Wayland Baptist University