Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leticia Vela

LUBBOCK,United States

Summary

Focused on providing professional service and support to every office visitor and phone call. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

10
10
years of professional experience

Work History

Front Office Secretary

Chuck Spaugh Auto Sales
Lubbock, TX - Texas
03.2011 - 10.2020
  • Completed data entry tasks quickly and accurately using various software programs.
  • Greeted visitors warmly and announced their arrival to appropriate personnel.
  • Distributed mail and packages in a timely manner according to company policies.
  • Maintained confidentiality of sensitive information obtained during interactions with customers.
  • Developed positive relationships with customers through prompt response times and courteous customer service skills.
  • Maintained an organized filing system of paper and electronic documents, ensuring easy access to all records.
  • Managed the daily operations of the front desk including answering phones, scheduling appointments, maintaining files and records.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.

Education

Some College (No Degree) -

South Plains College
Levelland, TX

Some College (No Degree) -

Wayland Baptist University
Lubbock, TX

Skills

  • Customer Service
  • Organization
  • Time Management
  • Maintaining records
  • Confidentiality
  • File Organization
  • Mail handling
  • Team worker

Languages

Spanish
Professional

References

References available upon request.

Timeline

Front Office Secretary

Chuck Spaugh Auto Sales
03.2011 - 10.2020

Some College (No Degree) -

South Plains College

Some College (No Degree) -

Wayland Baptist University

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Leticia Vela