Leticia Verduzco
Fresno,CA
Summary
Accomplished Operations Manager with a proven track record at Certified Cuts Barbershop, enhancing customer satisfaction and reducing operational expenses. Skilled in strategic planning and staff management, I've successfully implemented cost-saving initiatives and streamlined processes. My leadership has consistently met financial targets, demonstrating a strong blend of decision-making and team leadership abilities.
Overview
28
28
years of professional experience
Work History
Manager of Operations
Certified Cuts Barbershop
2022.11 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
Beauty Consultant
Target
2019.01 - 2022.02
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Beauty Advisor
Macy's
2018.06 - 2019.02
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Manager's Assistant
McDonald's
1996.09 - 2015.01
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported department procurement activities by coordinating with manager for direction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Certified Cosmetologist - Cosmetology
Marinello School of Beauty - Fresno, Ca
Fresno, CA03.2017
High School Diploma -
Long Beach School For Adults
Long Beach, CA05.2015
Skills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Goal Setting
- Strategic Planning
- Inventory Management
- Operations Oversight
- Schedule Management
- Inventory Control
- Employee Motivation
Timeline
Manager of Operations
Certified Cuts Barbershop
2022.11 - Current
Beauty Consultant
Target
2019.01 - 2022.02
Beauty Advisor
Macy's
2018.06 - 2019.02
Manager's Assistant
McDonald's
1996.09 - 2015.01
Certified Cosmetologist - Cosmetology
Marinello School of Beauty - Fresno, Ca
High School Diploma -
Long Beach School For Adults
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